Business Process Partner Service

Do you like to work with people? Advice them how to solve system challenges according to different business needs? Are you ready to improve the performance of a global company through system development and optimization of processes? We are currently supporting 20+ local retail companies globally.

At Global Business Support, we are dedicated to delivering exceptional service to our clients through innovative solutions. As part of our commitment to excellence, we are seeking a talented and dynamic Business Process Partner in our Service division to help drive operational efficiency and enhance our service delivery.

What we offer:

• We offer you the opportunity to become part of a large, growing international organization with high ambitions.
• We provide a fantastic new workplace with an enthusiastic and friendly environment.
• We value open communication, collaboration, and teamwork as we believe that an ongoing dialogue based on trust and feedback provides the best workplace.
• You will be working with many experienced and highly skilled colleagues, who will also help you settle in your new role. 
• You will be based at our production facility in Rosówek however will work with many of our sales companies across whole world.

Your focus:

• You will have an unique opportunity to cooperate closely with Diagnostics sales companies where you will focus on:
• Day to day Service process support. 
• Facilitate training and knowledge-sharing across teams on best practices and process improvements.
• Develop and maintain service performance metrics and KPIs to monitor effectiveness and identify opportunities.
• Analyze current processes, identify areas for improvement, and recommend solutions to optimize performance, quality, and customer satisfaction.
• Together with Service Business Process Owner will drive global solutions to ensure that Diagnostics operates with verified solution and a solid set of standardized processes.
• Work closely with IT and other support departments to ensure seamless integration of service processes with other business functions.

Regardless of the tasks, one thing is certain: You will face a steep learning curve with a high degree of responsibility from day one. In our flat organization, you will train your analytical, strategic and innovative skills, be exposed to a huge range of projects and you will be expected to take ownership for your decisions and to challenge status quo.

Your profile: 

• You are experienced and you have good understanding of Service processes in local sales companies.
• Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s preferred).
• You are fluent in English. 
• Knowledge of CRM, ERP, or similar service management software. Experience in Navision/365 & Sales Force will be big advantage.
• Experience in ERP transformation will be huge advantage. 
• Excellent analytical and problem-solving skills.
• You have an international profile, and you are open to traveling abroad when needed. 
• You have high communication skills to combine business understanding.
• You are a team player with drive and passion. You are sharp, curious, mature, hardworking and, just as importantly, you are humble and fun to work with.

Furthermore we would like to inform you that the company has an internal reporting procedure, which is available at: demantcompliance - Make a report (codeofconduct.app)

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