Explore all open positions

Service Technician

About us

#LI-TS1

Diatec is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them.

Diatec provides specialist calibration, repair and support services for hearing and balance equipment to the Audiology industry throughout Australia. Our customers include Hearing Clinics, General Practitioners, Community Health Centres, Hospitals, Schools and Heavy Industry. Diatec provides a nationwide service from our four labs based in Sydney, Melbourne, Brisbane and Perth.

The Role

As a Service Technician at Demant, you will work closely with our Sales, Clinical Support and Administration teams together with Sonic Equipment Supplier to provide specialist technical and calibration services ensuring customer satisfaction through the provision of superior customer service.

Key Responsibilities

Acoustic Calibration and certification of client equipment in house.
Software installations and configuration.
Establish and maintain current client and new client relationships including identification and resolution of client concerns in a timely manner.
Phone and online technical support to our network of clients incorporating advanced troubleshooting.
To acquire and grow product knowledge on all equipment.
Ensure customer database is kept up to date with relevant and accurate information.
Maintain a high level of competence in use of computers, relevant software programs and display ability to troubleshoot technical issues relating to diagnostic equipment and other associated products.
Prepare a variety of status reports as requested including activity, follow-up and adherence to goals.
Communicate opportunities, special developments, information or feedback gathered through client relationships.

Desired Skills & Experience

Strong communication skills, both verbal and written.
High level of ability in effectively handling enquiries & disputes
Ability to deal with stakeholders with varied levels of skill and expertise
Detail-oriented with an ability to rapidly learn new technology and applications
Demonstrated initiative with eye for detail.
Ability to manage multiple tasks.
Willingness to undertake all activities with professionalism and enthusiasm.
Business minded with an ability to multitask in a busy environment.
Strong critical thinking and problem solving ability.
Willingness to learn new technology and applications
Enjoys collaboration within a team environment
Friendly and approachable team player

Knowledge & Experience:

Electronics Engineering and minimum 2 years as a service tech/field service tech
Technical skills with an ability to troubleshoot technical and operational issues
Possess planning, organisational ability and time management
Understanding of IT systems and software support
Experience in a customer service and administration/operations environment

What’s in it for you:

Permanent full time (3x a week travelling to different clinics with your own car and 2 days in the lab, 9:00am - 5:00pm)
MyRewards' program - a program that offers discounts to more than 400 retailers and services across Australia
Online Wellbeing centre - a platform offering activities, workouts, meditations, nutritional and financial advice
Employee Assistance Program
Novated leasing
Birthday and Christmas gifts

We see ourselves as courageous, flexible, genuine and caring individuals who strive for excellence.

If you are looking to build a career in an expanding medical devices industry apply now!

Apply now with your resume and covering letter highlighting how you match the requirements for this role.

Recruitment process:

Our recruitment process is designed to help you get to know us - and for us to learn more about you.

Application Review – Our Talent Acquisition team carefully reviews each application against the role criteria personally.

Phone/Video Screening – Successful candidate will hear from us within one week. We will invite you for a phone screen section to learn more about you and answer any questions you may have.

Interviews – within 3business days after completion of your phone screen, successful candidate will receive invitation of interview to meet with hiring managers.

Update/Feedback – We provide timely updates during the recruitment process and encourage you to reach out to us for any updates or questions, successful or not.

Reference Check-We might request reference check via Referoo after the interview.

Offer & Onboarding – If successful, you’ll receive a verbal offer. Your contract will be ready within 3business days after we received your requested documents. Your hiring manager will be in touch with you 1week before your start date to prepare you for the first day at work.

We value your time and effort, and we’re committed to a respectful, fair, and engaging recruitment process.

9 Mar 2026

Macquarie Park, NSW, AU, 2113

Interacoustics

Interacoustics is a world leading diagnostic solutions provider in the field of hearing and balance assessment. We design, manufacture and sell products across the whole audiological spectrum, from small portable devices to full clinical instruments. Our products are sold in more than 100 countries through our extensive network of sales companies and distributors.

Interacoustics employs more than 200 people at the head office in Middelfart, more than 500 worldwide and is among the world's leading suppliers of audiological equipment.

Interacoustics is part of the Demant Group. This group of international companies develops, manufactures and markets a wide variety of technological solutions, ranging from state-of-the art digital hearing instruments and assistive listening devices to revolutionary new diagnostic systems.

Apply now »