Sales Support Administrator

We have an exciting opportunity for a motivated Sales Support Administrator.

Interacoustics is part of Demant, one of the world’s leading hearing healthcare organisations. At Interacoustics we aim to maintain the leading position as the most trusted company in the field of audiological instrumentation; to measure that success by the number of satisfied customers and to be the brand of choice within audiology. Our customers include Hearing Clinics, General Practitioners, Community Health Centres, Hospitals, Schools and Heavy Industry. We deliver diagnostic test and balance equipment that meets the highest expectations of hearing healthcare professionals working in audiological assessment and hearing rehabilitation.

The Role

Based in our Macquarie Park office you will focus on providing exceptional customer service while maintaining professional relationships and providing administrative support to the Interacoustics team.

Key Responsibilities:

• Providing a high level of service to clients, to ensure all enquiries are responded to in a timely manner and with accuracy
• Represent the company in a professional, friendly, helpful and polite manner, maintaining customer confidentiality at all timesBeing a central point of contact in bringing together the customer to the sales and service teams
• Respond to customers queries relating to products and maintain customer accounts
• Arrange payments on agreed terms and subsequent invoice management
• Book and coordinate the relevant logistics to ensure delivery of equipment and products
• Communicate solutions, successes, and opportunities to the Interacoustics team
• Provide coverage when required for the other administration/customer service functions within the team

Desired Skills & Experience:

• Demonstrated Customer Service experience in a service operations/logistics environment is essential
• Documentation preparation and management experience is desirable
• Strong time management skills and the ability to proactively prioritise tasks with minimal supervision
• Ability to build productive relationships, loyalty and collaboration with others (e.g. customers, colleagues, partners & suppliers)
• Proficient computer and Microsoft office skills
• Knowledge of basic accounts including invoicing, receiving goods and payments
• Knowledge of inventory control, desirable
• Demonstrate initiative, motivation, sound judgement and maturity
• Willingness to undertake all activities with professionalism and enthusiasm
• Navision experience is highly desirable

We are offering:

• Permanent, full time
• Competitive remuneration + Super
• MyRewards' program - a program that offers discounts to more than 400 retailers and services across Australia
• Online Wellbeing centre - a platform offering activities, workouts, meditations, nutritional and financial advice
• Employee Assistance Program
• Novated leasing
• Birthday and Christmas gifts