Technical Support Specialist

Are you looking for your next big challenge? Do you want to work for a global leader in audio solutions for enterprise? If you would like to contribute to our worldwide success and work closely with our customers and sales and Product Management  team on EPOS products’ mainly Video solution for products‘ demo, Installation, roll-out and troubleshooting, then this might be the role for you!

Grow with our team 
We are looking for our next new colleague, a Technical Support Engineer.  We are based in Global Support at EPOS, headquarters in Copenhagen, Ballerup.  

You will be a part of the Global Operations Organization where you will be joining a Global Support department. Team of 12 enthusiastic and dedicated engineers and technicians located in 5 different countries. We work with a ‘’can-do’’ attitude and you will be a part of an environment where everybody helps each other to succeed, grow and develop. We will make sure to give you the best start and our team are looking forward to welcoming you into a positive and encouraging work environment. 

Our future Technical Support Engineer

Ideally, you have extensive technical expertise in IT, Computer, Software or telecommunications feel comfortable employing these skills in a high-volume technical environment. You know how to address client concerns in a professional manner and can navigate internal and external stakeholders.

 
You are a creative-thinker and expert problem-solver and always look for opportunities to learn from others who have more experience and tenure in the organization. You have a solid testing experience that includes analyzing test results, detecting issues and tracking root causes and you are able to suggest fixes, work arounds and improvements. You willingly accept directions to adapt your role to team and organizational changes. 

 
We are looking for the following skills and abilities:

• Strong analytical skills with an eye for details
• Ability to organize and manage highly detailed processes effectively
• Use of performance targets and goals to drive personal accountability
• Capacity to quickly learn company systems and tools
• Strong approach to building relationship with stakeholders and customers
• Self-directed attitude and self-starter
• Ability to work independently and with a team
• A strong work ethic can inspire to a positive work atmosphere
• Capacity to work with sense of urgency in case of critical issues and escalations

Professional skills 

• +3 years of practical and demonstrated experience in Unified Communications/telecommunications, Computer, Software or IT businesses
• Bachelor’s degree in telecommunication, IT, Computer, or electrical engineering 
• Solid experience of software applications/interfaces
• Knowledge and technical understanding of wireless technologies
• Knowledge of networking (IP, switches and setting up environments) 
• Experience with hardware configuration setting
• Proficient PC skills including Microsoft Office 365, MS Teams 
• Proficient Softphone knowledge 
• Experience in providing technical support
• Fluent in English in writing and speaking. Knowing German is a plus

Joining EPOS

We all share the passion and the strong will to deliver premium quality in everything we do. State-of the-art technologies in a modern work environment, an informal work culture, significant influence on your daily work and our steady growth makes us a stable employer of choice.

 
Application & Contact

Interested? For more information, contact Sara Aknooni, Head of Global Support & Service, on +45 4470 0124. Please remember to attach your application and a current CV in English only. We are reviewing applications and inviting candidates for interviews on a continuous basis. We urge you to apply as soon as possible and no later than 30 March 2023.

We look forward to hearing from you!

At EPOS we value diversity, equity and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA.