Customer Success Manager for Video Solutions

Are you looking for your next big challenge? Do you want to work for a global leader in audio solutions for enterprise? If you would like to contribute to our worldwide success and work closely with our customers and sales and Product Management team on EPOS products, mainly Video solution for products ‘demo, Installation, roll-out and troubleshooting, then this might be the role for you!

 

Grow with our team 

We are looking for our next new colleague, a Customer Success Manager for our Video products.  We are based in Global Support at EPOS, headquarters in Copenhagen, Ballerup.  

 

You will be a part of the Global Operations Organization where you will be joining a Global Support team of enthusiastic and dedicated engineers and technicians located in 5 different countries. . We work with a ‘’can-do’’ attitude and you will be a part of an environment where everybody helps each other to succeed, grow and develop. We will make sure to give you the best start and our team are looking forward to welcoming you into a positive and encouraging work environment. 

 

Our future Customer Success Manager for Video Solutions

Ideally, you have extensive technical expertise in the telecommunications or IT and feel comfortable employing these skills in a high-volume technical environment. You know how to address client concerns in a professional manner and can navigate internal and external stakeholders.

You are a creative-thinker and expert problem-solver and always look for opportunities to learn from others who have more experience and tenure in the organization. You have a solid testing experience that includes analyzing test results, detecting issues and tracking root causes and you are able to suggest fixes, work arounds and improvements. You willingly accept directions to adapt your role to team and organizational changes. 
 
We are looking for the following skills and abilities:

  • Strong analytical skills with an eye for details
  • Ability to organize and manage highly detailed processes effectively
  • Use of performance targets and goals to drive personal accountability
  • Capacity to quickly learn company systems and tools
  • Strong approach to building relationship with stakeholders and customers
  • Self-directed attitude and self-starter
  • Ability to work independently and with a team
  • A strong work ethic can inspire to a positive work atmosphere
  • Capacity to work with sense of urgency in case of critical issues and escalations
     

Professional skills:

  • +5 years of practical and demonstrated experience in Unified Communications/telecommunications or IT businesses
  • Bachelor’s degree in telecommunication, IT or electrical engineering 
  • Solid experience of software applications/interfaces
  • Knowledge and technical understanding of Video and wireless technologies
  • Knowledge of networking (IP, switches and setting up environments) 
  • Experience with hardware configuration setting
  • Proficient PC skills including Microsoft Office 365, MS Teams 
  • Proficient Softphone knowledge especially Zoom 
  • Experience in providing technical support
  • Fluent in English in writing and speaking. Knowing German is a plus

 
Joining EPOS

We all share the passion and the strong will to deliver premium quality in everything we do. State-of the-art technologies in a modern work environment, an informal work culture, significant influence on your daily work and our steady growth makes us a stable employer of choice.
 
Application & Contact

Interested? For more information, contact Sara Aknooni, Head of Global Support & Service, on +45 4470 0124.
Please remember to attach your application and a current CV in English only. We are reviewing applications and inviting candidates for interviews on a continuous basis. We urge you to apply as soon as possible and no later than 28 February 2022. 

We look forward to hearing from you!

At  EPOS we value diversity, equity and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA.
 

About EPOS

EPOS is an audio and video solution company developing and selling devices for business professionals and the gaming community.

Based on leading and advanced technologies, the Danish founded company delivers high-end audio and video solutions with design, technology and performance as paramount parameters.

The establishment of EPOS is based on the decision to let the business segments of the joint venture – known as Sennheiser Communications – between Sennheiser Electronic GmbH & Co. KG and Demant A/S evolve in different set-ups.

Alongside the introduction of a new own-branded portfolio, EPOS continues to design, manufacture and sell the current Sennheiser Communications portfolio co-branded as EPOS I SENNHEISER. 
EPOS is part of the Demant Group – a world-leading audio and hearing technology group. As such, it builds on more than 115 years of experience of working with innovation and sound. 
With headquarters in Copenhagen, Denmark, EPOS operates in a global market with offices and partners in more than 30 countries. Find more information at www.eposaudio.com