Salesforce Support Specialist

Malaysia

Kuala Lumpur

About the Role:

As our new Salesforce Support Specialist, you will join a global CRM team made up of colleagues from a wide range of nationalities. The team is part of the Diagnostics IT department in Demant, with members working from various offices around the world. You will collaborate closely with specialists in CRM, ERP (NAV), data governance, system integrations, and other related areas.

We offer you the opportunity to play an active role in implementing Salesforce CRM in new business organizations and serve as the primary support contact for the Asia Pacific region. You will be part of the OneDiagnostics project team, working alongside energetic and engaged colleagues across both business and IT.

Your Main Responsibilities and Tasks:

1st & 2nd level support for CRM (Salesforce) related questions & issues for end users primarily in the Asia Pacific (APAC) Region & globally when needed and time allows.
End user onboarding & training in CRM (Salesforce) process’ & workflows.
Super user training & demonstration of new CRM (Salesforce) functionality & process.
Issue resolution via Demant’s ticket system ServiceNow.
Registration & enrichment of end user reported bugs & new feature functionality requests in the solution teams DevOps.
Coordination, collaboration & support internally with the rest of the solution team.
Participation in feature & bug tests before release to end users.

Authorities:

Assign licenses and rights within Solution in accordance with established rules.
Equal say in feature & bug prioritization within monthly sprint planning.

Competencies:

Essential Hard Skills / Qualifications:

Documented experience with customer service and support.
Documented experience with Salesforce platforms (e.g., Sales Cloud, Service Cloud, Marketing Cloud).
General understanding of customer-facing IT systems, integrations, and enterprise application landscapes.
Good problem-solving and analytical skills.
Willingness to learn and stay up to date on a constantly evolving IT landscape.

Critical Competencies (Product Safety & Functionality):

Strong stakeholder management skills.
Calm and structured when interacting with both end users and team members.
Capability to meet business end users on their terms providing human‑centered support, positive attitude, customer‑first communication.
Strong understanding & ability to convert business needs into technical requirements and vice versa.

Join an organisation based on Trust, Openness, and Innovation:

In Demant you will be part of an innovative and challenging environment based on trust and openness, where you will experience a strong will to achieve great results with some ambitious and talented colleagues. You will be part of an environment where flexibility, knowledge sharing, and professional respect make it challenging, meaningful, and fun to go to work every day.

We are a great mix of colleagues who enjoy an open and friendly tone as well as a culture of inclusiveness and mutual support, echoing the values found throughout our organization.

We offer:

A job in a growing, international company with good career opportunities
State of the art technology and work in an exciting industry
Good work life balance with flexible working conditions
A culture of teamwork, based on knowledge sharing, professional respect, kindness
We believe in, and encourage, open and honest communication, and we hope to put a smile on your face every workday
A full-time independent and responsible position
Training, conferences, and the opportunity for self-development
We offer the opportunity to travel for work globally

About Demant:

Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The Group offers innovative technologies, solutions, and know-how to help improve people’s health and hearing. In every aspect, from hearing care, hearing aids, and hearing implants to diagnostic equipment and services and audio solutions, Demant is active and engaged. Headquartered in Denmark, the Group employs over 22,000 people globally and is present with solutions in 130 countries where we create life-changing hearing health. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen as a blue-chip stock.

At Demant, we value diversity, equity, and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as Demant supports United Nations Sustainable Development Goal 5 on gender equality.

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About Demant

Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The Group offers innovative technologies, solutions, and expertise to help people hear better. In every aspect, from hearing care, hearing aids and hearing implants to diagnostic equipment and services and audio solutions, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 21,000 people globally and is present with solutions in 130 countries where we create life-changing hearing health and high-end audio and video solutions. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.

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