Microsoft Core Infrastructure Operations Engineer

About the Role:

The MCI Operations Engineer manages daily IT operations for Demant China Infrastructure, working with Global IT and Shanghai staff. The role centers on maintaining and optimizing Microsoft 365 services through proactive monitoring, incident handling, standard changes, documentation, and ongoing improvements following Global Team procedures. The position also supports cross-domain processes by performing routine tasks in areas like Windows Server, databases, datacenter operations, and backups, in collaboration with specialist teams to ensure service quality.

Key Accountabilities:

• Operate, maintain, and support Microsoft 365 services including productivity, collaboration, security, and identity-related components.
• Monitor operational health, capacity, and compliance of core services.
• Perform standard changes within the following areas:
  • Windows server
  • Citrix Virtual apps & Desktops
  • VMWare vSphere 8.0
  • BackUp (Commvault)
  • Cisco Network & Firewall
• Ensures all system updates, security patching, backup, scheduled tasks, etc., according to corporate standards
• Coordinate with Central IT for advanced changes and perform these under supervision from central IT
• Cooperate with local team in China on operational tasks
• Report back to central IT on a regular basis on the condition of the environment
• Act on incidents and service requests related to China IT

Duties & Responsibilities:

• Conscientiously ensuring regular maintenance and operational tasks are performed in coordination with local China team
• Resolve incoming requests in collaboration with local IT team
• Proactively report any irregularities observed in the environment
• Represent the business with professionalism, demonstrating our core values of applying a Can-Do Attitude, being a Team Player, creating Innovative Solutions, and promoting Trust in all interactions.

Working Relationships:

Internal Relationships

• 2nd/3rd level (I&O) in Global IT
• IT team in China
• IT end users in China

External Relationships

Local suppliers

Qualifications:

• Basic education within IT infrastructure, including basic certifications in relevant technologies (essential)
• Structured work approach (essential)
• Service minded attitude (essential)
• High stress threshold (essential)
• Flexible mindset irt. work schedule (essential)
• Chinese and English speaking and writing (essential)
• Good communications skills written and oral (desired)

Skills and Abilities:

• Advanced knowledge and experience with Microsoft 365 in an enterprise environment
• Strong understanding of identity, access, security policies, and configuration management within M365.
• Al round experience with operational tasks within the following areas
  • Windows server
  • Chinese cloud vendors (eg. Alibaba)
  • Citrix Virtual apps & Desktops
  • VMWare vSphere 8.0
  • BackUp (Commvault)
  • Cisco Network & Firewall
  • Client (MS InTune)
• Working proficiency in Chinese (Mandarin) is required to support communication and standard operational processes related to the China IT environment.
• Ability to travel to China as required.

Knowledge:

ITIL v4 process knowledge (foundation)

Experience:

• 3-5 years’ operational experience within the relevant areas in a multinational organisation
• Experience/employment for China Mainland based company (preferred not required)
• Experience with working in an international organisation

Join an organisation based on Trust, Openness, and Innovation:

In Demant you will be part of an innovative and challenging environment based on trust and openness, where you will experience a strong will to achieve great results with some ambitious and talented colleagues. You will be part of an environment where flexibility, knowledge sharing, and professional respect make it challenging, meaningful, and fun to go to work every day.

We are a great mix of colleagues who enjoy an open and friendly tone as well as a culture of inclusiveness and mutual support, echoing the values found throughout our organization.

We Offer:

• A job in a growing, international company with good career opportunities
• State of the art technology and work in an exciting industry
• Good work life balance with flexible working conditions
• A culture of teamwork, based on knowledge sharing, professional respect, kindness
• We believe in, and encourage, open and honest communication, and we hope to put a smile on your face every workday
• A full-time independent and responsible position
• Training, conferences, and the opportunity for self-development
• We offer the opportunity to travel for work globally

About Demant:

Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The Group offers innovative technologies, solutions, and know-how to help improve people’s health and hearing. In every aspect, from hearing care, hearing aids, and hearing implants to diagnostic equipment and services and audio solutions, Demant is active and engaged. Headquartered in Denmark, the Group employs over 22,000 people globally and is present with solutions in 130 countries where we create life-changing hearing health. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen as a blue-chip stock.

At Demant, we value diversity, equity, and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as Demant supports United Nations Sustainable Development Goal 5 on gender equality.

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