IT Manager (Application Utilization & Support)

Malaysia

Kuala Lumpur

About the Role:

This role is responsible for providing leadership and governance across line management and departmental operations. The IT Manager drives employee engagement, optimises resource allocation, and fosters strong cross-functional collaboration, while ensuring clear communication between team members and senior leadership.

Key Responsibilities & Deliverables:

Line Management: Lead and manage the team within the assigned function, ensuring effective workforce management, performance, and engagement at both individual and team levels.

Talent & Staff Management: Oversee recruitment activities, including job postings, candidate screening, and interviewing for IT roles.

Information Management: Facilitate clear and timely communication between senior management and departmental teams.

Subject Matter Leadership: Stay current with emerging technologies and industry developments, and provide insights and recommendations to the executive team.

Cross-Functional Collaboration: Partner with other department leaders to assess business needs and support organisational growth initiatives.

Host Management: Serve as the Host Manager for all Hearing Care IT teams based in the KL office.

Key Accountabilities:

Regional Leadership & Delivery

Lead and develop a high-performing regional IT team across multiple markets
Own end-to-end delivery of application utilisation and support for retail application suites
Ensure system stability, service excellence, and operational resilience across the region

Stakeholder Engagement

Act as a trusted IT partner to business and executive stakeholders
Collaborate with C-suite and regional leaders to shape application support strategies
Align business priorities with technical delivery
Communicate effectively with both technical and non-technical audiences

Operational Excellence & Service Delivery

Drive incident management, root cause analysis, and continuous service improvement
Support platforms such as Blueprint and Microsoft Dynamics NAV (including user access, roles, and daily operations)
Ensure platform reliability, scalability, and performance
Oversee monitoring frameworks, support models, and ongoing optimisation
Maintain compliance with global IT governance, standards, and best practices

Competencies for the Role:

Managerial Capabilities

Proven experience leading and developing cross-functional teams
Strong stakeholder management across technical and business domains
Demonstrated ability to engage and influence executive stakeholders
Ability to manage competing operational and strategic priorities
Experience working within large, global, matrix organisations
Capability to align regional execution with global strategies and governance

Process, Quality & Discipline

Ensure reliability, scalability, and performance across application environments
Oversee incident management, monitoring, and support frameworks
Operate within Agile and DevOps methodologies
Maintain strong governance, compliance, and operational standards
Promote a culture of continuous improvement and efficiency
Ensure adherence to data governance, security, and regulatory requirements

To Qualify for the Role:

Qualifications

Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience)

Skills & Capabilities

Strong leadership, coaching, and team development skills
Excellent stakeholder engagement and communication capabilities
Good understanding of business processes and operational requirements
Functional and technical expertise in application support and data environments
Knowledge of system integration and data flows
Strong project and service delivery management skills

Experience

Proven track record in IT service delivery and operations management
Experience managing regional teams within a global organisation
Strong background in application support environments
Familiarity with ITIL, Agile, and continuous improvement practices
Demonstrated ability to deliver business-aligned IT outcomes

Join an organisation based on Trust, Openness, and Innovation:

In Demant you will be part of an innovative and challenging environment based on trust and openness, where you will experience a strong will to achieve great results with some ambitious and talented colleagues. You will be part of an environment where flexibility, knowledge sharing, and professional respect make it challenging, meaningful, and fun to go to work every day.

We are a great mix of colleagues who enjoy an open and friendly tone as well as a culture of inclusiveness and mutual support, echoing the values found throughout our organization.

We Offer

A job in a growing, international company with good career opportunities
State of the art technology and work in an exciting industry
Good work life balance with flexible working conditions
A culture of teamwork, based on knowledge sharing, professional respect, kindness
We believe in, and encourage, open and honest communication, and we hope to put a smile on your face every workday
A full-time independent and responsible position
Training, conferences, and the opportunity for self-development
We offer the opportunity to travel for work globally

About Demant:

Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers innovative technologies, solutions and expertise to help people hear better. In every aspect, from hearing care and hearing aids to diagnostic equipment and services, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 26,000 people globally and is present with solutions in 130 countries creating life-changing differences through hearing health. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.

At Demant, we value diversity, equity, and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as Demant supports United Nations Sustainable Development Goal 5 on gender equality.

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About Demant

Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The Group offers innovative technologies, solutions, and expertise to help people hear better. In every aspect, from hearing care, hearing aids and hearing implants to diagnostic equipment and services and audio solutions, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 21,000 people globally and is present with solutions in 130 countries where we create life-changing hearing health and high-end audio and video solutions. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.

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