Facilities Admin Specialist - ANZ

About the Role:

Working together with the Head of Group Property, ANZ (HOGP), Property Manager (PM), Lease Administration Manager (LAM), Project Manager Design & Construction (PMD&C) & Network Optimisation Implementation Team to provide effective management and support of all property related matters across all William Demant entities within Australia and New Zealand.

Key Responsibilities and Tasks:

• Provide administrative support to the Head of Group Property (HOGP) and Property Team
• Support reactive and preventative maintenance across the retail and commercial portfolio in Australia and New Zealand via the service desk system, including:
  • Essential services (utilities, electrical, fire, air-conditioning)
  • General maintenance (plumbing, electrical, carpentry, gardening, cleaning)
  • Security services (locks, keys, access control)
  • Water systems (filters, hydro taps, hot water systems)
  • Waste management
  • Emergency works and insurance claims
• Assist with clinic-related procurement as required
• Support preparation of the monthly rent roll
• Assist with reconciliation of rent and operational outgoings
• Manage and monitor the maintenance and property mailboxes
• Liaise with internal and external stakeholders, including business units, landlords, contractors, solicitors, insurers, and managing agents
• Undertake other duties as required

To Qualify for the Role:

• Minimum of 5 years’ experience in property, facilities management, finance, ideally within a multisite retail environment
• Solid understanding of building practices, Cost Management, Architectural design & Mechanical, Engineering & experience engaging these vendors/external providers
• Knowledge of prevailing property laws
• Understanding of licensing and permits within local councils
• Budgeting and forecasting experience
• Knowledge of Lease Eagle, Basware, Trello preferred

Skills and Abilities:

• Strong service mindset with a focus on supporting internal customers
• Effective negotiator with commercial awareness when dealing with agents and landlords
• Builds and maintains positive relationships with internal and external stakeholders
• Detail-oriented with strong financial awareness and reporting skills
• Proven ability to manage multiple priorities and meet tight deadlines
• Clear, confident communicator with sound influencing and negotiation skills
• Comfortable making independent, policy-aligned decisions under pressure
• Proactive problem-solver with a results-driven mindset
• Strong interpersonal skills, including patience and active listening
• Eager learner with a positive, growth-oriented attitude
• Open to feedback and continuous improvement
• Able to work independently and collaboratively with minimal supervision
• Knowledgeable in relevant property laws and compliance requirements
• Maintains a high standard of professionalism and personal presentation

Working Relationships:

Internal Relationships:

• Hearing Care Sales & Operations Managers
• Hearing Care clinic teams (staff)
• Legal Counsel
• Demant Support Services (Property, Finance, IT, People & Culture, Workcover, Marketing)
• Audmet business units (wholesale, diagnostic, production)

External Relationships:

• Landlords and property management companies
• Councils and authorities related to property matters
• Contractors and subcontractors for office and clinic maintenance and fit-outs

Join an organisation based on Trust, Openness, and Innovation:

Based in Menara Southpoint, Kuala Lumpur office, you will be part of Demant Technologies & Innovation Centre Malaysia, which provides business applications and core infrastructure across all Demant business units.

You will collaborate with ambitious and talented colleagues in an innovative and dynamic environment built on trust and openness, with a shared commitment to achieving great results. Our workplace fosters flexibility, knowledge sharing, and professional respect, making each day challenging, meaningful, and enjoyable.

We take pride in our inclusive and supportive culture, where colleagues engage in an open and friendly atmosphere, reflecting the values that define our organization.

 We Offer:

• Grow your career in a global company
• Work with advanced technology in an exciting industry
• Enjoy flexible work and a good work-life balance
• Be part of a supportive and collaborative team
• We value honest communication and a positive work environment
• Take on a meaningful, independent role
• Access training and development opportunities
• Travel internationally for work
• Benefit from a hybrid workplace
• Enjoy great benefits for your well-being
• Join a fast-growing company improving hearing care worldwide

About Demant:

Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers innovative technologies, solutions and expertise to help people hear better. In every aspect, from hearing care and hearing aids to diagnostic equipment and services, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 26,000 people globally and is present with solutions in 130 countries creating life-changing differences through hearing health. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.

At Demant, we value diversity, equity, and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as Demant supports United Nations Sustainable Development Goal 5 on gender equality.

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