Application Support Specialist

Overview:

Have you been searching for a job that is as much related to business processes as interaction with people and technical too? Are you outgoing, detail-oriented, and service-minded? If yes, we would like to propose to you a great opportunity!

In Demant Hearing Care, we are looking for an Application Support Specialist. The support specialist is a key role that creates trust with our stakeholders in the business and across our retail landscape throughout Australia and New Zealand.

About the Role:

ERP Solutions ANZ team provides internal analysis, development and support on various applications for our 300+ locations throughout the Asia Pacific region.  As a successful candidate, you will join our highly visible, business oriented, responsive and proactive team that today supports IT business solutions in our global organization.

You will be involved in providing support to business users for the One Retail related applications, provide training and defining the documentation for the System.  Adaptability and an inquisitive mind for problem solving will be advantageous.

Your position as Applications Support Specialisr will support Hearing Care IT from our Demant Information and Technology Centre (DTIC) in Kuala Lumpur, Malaysia.

Main Responsibilities:

• Support core AX 2012 R3 OneRetail functionality, including user access, roles, and day‑to‑day operational issues
• Maintain and support lower environments (e.g. DEV, TEST, UAT) and assist with validation of fixes and releases
• Take ownership of incidents, service requests, and change requests escalated from L1 until closure, ensuring agreed SLAs are met
• Troubleshoot issues and escalate to 3rd level support if needed
• Document and track case histories, issues, and actionable steps taken
• Assist users in quality assurance testing of new software releases
• Interact with user network and support building required IT skills in the business organization
• Participate in Implementation of new software solutions
• Participate in business requirement gathering and provide input on improving business processes

To Qualify for the Role:

The position is a unique opportunity to gain exposure to business stakeholders and help be part of the solutions not just from a technical perspective but also to gain exposure to presenting more technical ideas or solutions.  There will be many opportunities for learning and professional growth.

• Microsoft Dynamics AX 2012 R3 experience is preferred
• Service Desk experience is preferred
• Experience in supporting software applications
• Experience with troubleshooting and debugging errors (Problem Solver)
• Experience in training users
• Experience with interfaced application suites
• Experience in supporting Middleware applications such as Biztalk, an advantage

The successful candidate will be one who prides themselves on their service ability with outstanding written and verbal communication skills, strong organisation/prioritisation skills, the ability to multi-task, a can-do attitude and is team-oriented.  

If this takes your interest we would love to hear from you.

Join an organisation based on Trust, Openness, and Innovation:

In Demant you will be part of an innovative and challenging environment based on trust and openness, where you will experience a strong will to achieve great results with some ambitious and talented colleagues. You will be part of an environment where flexibility, knowledge sharing, and professional respect make it challenging, meaningful, and fun to go to work every day.

We are a great mix of colleagues who enjoy an open and friendly tone as well as a culture of inclusiveness and mutual support, echoing the values found throughout our organization. 

We offer:

• A job in a growing, international company with good career opportunities
• State of the art technology and work in an exciting industry
• Good work life balance with flexible working conditions
• A culture of teamwork, based on knowledge sharing, professional respect, kindness
• We believe in, and encourage, open and honest communication, and we hope to put a smile on your face every workday
• A full-time independent and responsible position
• Training, conferences, and the opportunity for self-development
• We offer the opportunity to travel for work globally

About Demant:

Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers innovative technologies, solutions and expertise to help people hear better. In every aspect, from hearing care and hearing aids to diagnostic equipment and services, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 26,000 people globally and is present with solutions in 130 countries creating life-changing differences through hearing health. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.

At Demant, we value diversity, equity, and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as Demant supports United Nations Sustainable Development Goal 5 on gender equality.

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