Application Support Specialist

About the Role:

We are looking for an Application Support Specialist to join our MyBusiness team. Our team works in an agile environment, closely collaborating with back-end developers, analysts and the Product Owner.

Scope of the project:

Currently the MyBusiness solution has been implemented in 19 different countries, some of the countries are USA, Canada, Germany, France, Japan and Australia. The solution is implemented for our 3 brands; Oticon, Bernafon and Philips. The solution is integrated with several global applications. Due the success we are currently working on implementing MyBusiness in more countries and creating new features.  

Your Main Responsibilities & Tasks:

• Monitor the support queue.
• Solving cases that can be solved, cases that can’t be solved have to be assigned to relevant queues.
• Receive knowledge transfer regarding new features.
• Evaluate if documentation is sufficient.
• Participate in sprint planning, backlog refinement, and retrospectives
• Monitoring logs and system reporting tools to proactively identify potential issues.
• Perform initial troubleshooting to help identify were issues origin
• Request additional information on tickets if the information originally provided is not enough to solve the problem.

To Qualify for the Role:

• Experience with support of business processes.
• Technical understanding of how integrations and data flows support business process and features.
• Structured and detail-oriented mindset in regard to solving issues and documenting the processes.
• Strong communications skills, both technical and business oriented.

Nice to have, but not required:

• Experience working with Microsoft Azure and Application Insights.
• Basic understanding of API’s and data formats like JSON.
• Experience with working in Connect ticket system.

Join an organisation based on Trust, Openness, and Innovation:

In Demant you will be part of an innovative and challenging environment based on trust and openness, where you will experience a strong will to achieve great results with some ambitious and talented colleagues. You will be part of an environment where flexibility, knowledge sharing, and professional respect make it challenging, meaningful, and fun to go to work every day.

We are a great mix of colleagues who enjoy an open and friendly tone as well as a culture of inclusiveness and mutual support, echoing the values found throughout our organization. 

We offer:

• A job in a growing, international company with good career opportunities
• State of the art technology and work in an exciting industry
• Good work life balance with flexible working conditions
• A culture of teamwork, based on knowledge sharing, professional respect, kindness
• We believe in, and encourage, open and honest communication, and we hope to put a smile on your face every workday
• A full-time independent and responsible position
• Training, conferences, and the opportunity for self-development
• We offer the opportunity to travel for work globally

About Demant:

Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The Group offers innovative technologies, solutions, and know-how to help improve people’s health and hearing. In every aspect, from hearing care, hearing aids, and hearing implants to diagnostic equipment and services and audio solutions, Demant is active and engaged. Headquartered in Denmark, the Group employs over 22,000 people globally and is present with solutions in 130 countries where we create life-changing hearing health. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen as a blue-chip stock.

At Demant, we value diversity, equity, and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as Demant supports United Nations Sustainable Development Goal 5 on gender equality.

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