Clinic Co-ordinator Lower Hutt

Lower Hutt

Who is Audika?

#LI-KYIK #audika_NZ

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs 26000 people in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

Responsibilities

We are looking for a passionate customer service individual to be a Clinic Co-Ordinator on part-time basis (Monday - Friday, 9:00 am - 3:00 pm). If you are interested in helping our clients improve their hearing and quality of life, keep on reading! This is the role for you.

This is a pivotal role in each clinic that contributes to clinic performance and enhances our customers’ experience. We are looking for a compassionate, process oriented and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.

You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.

You will learn about all our products, services, our competitive advantages, and government funding programs. With all these knowledge, skills, and tools you will expertly apply tailored client-specific sales strategies ensuring they get best possible solutions.

You'll be successful in this role if you have:

Previous sales and customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
Experience working with an older demographic, preferred
Strong interpersonal communication skills and empathy for clients to support their hearing journey
Higher School Certificate or Qualification
Computer literacy skills

What's in it for you:

Permanent Part-Time role in an established global organisation (Monday to Friday: 9:00 am - 3:00 pm)
Performance incentives
Supportive hearing care team
Professional development through clear career path and professional training
Employee Assistance Program
Birthday and Christmas gifts

Our values:

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.

We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.

We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.

Our recruitment process:

Application Review – Our Talent Acquisition team carefully reviews each application against the role criteria personally.
Online Interview with our Talent Acquisition Partner – an initial virtual meeting to discuss your experience, career goals and complete a 10-minute online computer assessment.
In-Clinic/Online Interview with the Hiring Manager & Trainer – an opportunity to meet in person or online with the Manager & Trainer and explore the role in more detail.
In-Clinic Job Shadowing Session – you’ll have the opportunity to shadow our clinical team and observe the day-to-day responsibilities firsthand.

We aim to make the process as engaging and transparent as possible. We provide timely updates during the recruitment process and encourage you to reach out to the Talent Acquisition partner for any updates or questions, successful or not.

We create trust! We are Team-players! We create innovative solutions! We apply a can-do attitude in everything we do.

About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.

Apply now »