Hearing Care Assistant

Who is Audika?

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics who provide hearing services to our valued clients.  We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

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Responsibilities

Are you a compassionate and customer-focused individual looking to make a real difference in people’s lives? We’re looking for a full-time Hearing Care Assistant to join our friendly team at Audika, Rosny Park. If you’re passionate about helping clients improve their hearing and quality of life — this could be the role for you!

This is a key position within our TeleAudiology program, supporting our clinicians in delivering a caring, seamless, and personalised hearing care experience. As the eyes and ears of our clinician, you’ll play an integral part in ensuring each client receives professional and compassionate support throughout their journey.

We’re seeking a process-driven and purpose-led individual who thrives on helping others. In this role, exceptional customer service is essential — you’ll engage with clients in a warm, respectful, and empathetic manner to make every interaction meaningful.

What You’ll Do

• Support clinicians during all hearing appointments through hands-on assistance
• Manage clinical equipment and IT systems used for assessments and video consultations
• Assist with hearing aid fittings, minor repairs, and troubleshooting
• Collaborate closely with clinicians and clinic coordinators to ensure a smooth client experience
• Deliver outstanding customer service in every interaction

You'll be successful in this role if you have:

• • A people-first mindset with strong communication and interpersonal skills
  • Passionate about delivering excellent client care
  • Organised, proactive, and comfortable working with technology
  • A team player who contributes positively to a supportive and professional environment
  • Preferred candidates: Individuals with a clinical background — such as pharmacy, physiotherapy, optometry, nursing, pathology, or other medical fields — are strongly encouraged to apply.

What's in it for you:

• Permanent full-time role in an established global organisation
• Performance incentives
• Supportive hearing care team
• Professional development through clear career path and professional training
• MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
• Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
• Employee Assistance Program
• Birthday and Christmas gifts

Our Values:

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.

We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products. 

We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.

We create trust! We are Team-players! We create innovative solutions! We apply a can-do attitude in everything we do.