Customer Care Representative

Who is Audika?

Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we’re committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day.

#LI-ALOB #LI-ON #audika_Australia

Responsibilities:

As a Customer Care Representative, you’ll be the friendly voice supporting our clinics across Australia and New Zealand. You’ll engage with both new and existing clients, helping them take the next step in their hearing journey.

This is a permanent, full-time opportunity working Monday to Friday 9am - 5pm + one shift per fortnight from 12pm - 8pm.

Your day-to-day will include:

• Making outbound calls for promotional campaigns (e.g., hearing tests, device trials, adjustments)
• Booking and confirming clinic appointments
• Handling inbound calls and responding to client questions
• Following up on direct marketing leads and rebooking lapsed clients
• Using internal systems to manage bookings and update client information

What we're looking for:

You don’t need call centre experience - we value people from retail, hospitality, health, admin, or customer-facing roles.

We're after someone who:

• Communicates clearly and empathetically
• Is confident using computers and CRM systems
• Can stay motivated and meet call or booking targets (KPIs)
• Has a positive attitude and enjoys working in a team

What's in it for you:

• Full onboarding, ongoing training, coaching and personal growth opportunities
• Monthly & quarterly bonuses based on performance
• Fun, friendly, and supportive work culture
• Access to exclusive staff perks via MyRewards (discounts, gifts, wellbeing program)
• Career growth in a purpose-driven company

Our Values:

Make a Difference with Every Call
Join us in transforming lives through hearing care—starting with the power of your voice on the other end of the line.

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.

We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products. 

We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.

We create trust! We are Team-players! We create innovative solutions! We apply a can-do attitude in everything we do.

Our recruitment process:

• Application Review – Our Talent Acquisition team carefully reviews each application against the role criteria personally.

• Phone Interview with our Talent Acquisition Partner – If your application is shortlisted, we’ll invite you for an initial phone or video conversation. This is an opportunity for us to learn more about you, and for you to ask questions about the role and our company. 

• In-Person Interview with the Hiring Team – You’ll then meet with the hiring manager and, in some cases, other team members. We use behavioural and situational questions to understand your skills, experience, and cultural fit. Some roles may also involve a short task or role-play relevant to the position. 

We aim to make the process as engaging and transparent as possible. We provide timely updates during the recruitment process and encourage you to reach out to the Talent Acquisition partner for any updates or questions, successful or not.