Divisional Sales & Operations Manager, VIC & TAS

About the role:

 #LI-HYBRID #LI-MO1 #audika_Australia

Audika is currently seeking a Divisional Sales & Operations Manager to join our outstanding leadership team. This presents a unique opportunity to join one of the largest hearing providers in Australia and New Zealand.

Working in accordance with our Demant Values, the ATRT working methodology, and the clinic H.E.A.R. journey, the purpose of this role is to maximize the commercial impact at Audika. Leading through the Regional Sales and Operations Managers (RSOMs) and in collaboration with the training team, the DSOM has full responsibility for meeting sales budgets, KPIs, and driving growth across the designated division. Leading people to success, implementing agreed-upon sales strategies and plans that deliver the required business goals of the organisation.

The role requires an understanding of both the micro and macro aspects of the market, customer trends, and experience to help more people hear better while achieving annual sales targets.

Responsibilities

Direct Reports

• Leadership & Engagement: Provide leadership, coaching, and development to employees, including recruitment, performance reviews, succession planning, and fostering a positive work environment aligned with Demant values.

• Clear Expectations & Accountability: Establish a framework for empowering direct reports to execute business initiatives, achieve KPIs, and promote continuous learning.

• Onboarding & Continuous Development: Partner with training to drive hiring, onboarding, and upskilling of ROMs, CCOs, and Clinicians to ensure they have the necessary skills for client care, service excellence, and commercial success.

Drive Business

• Budget & Sales Execution: Contribute to and manage the annual sales budget, lead sales strategy implementation, and analyse performance to identify opportunities and challenges.

• Market Insights & Share Growth: Understand the local market, client trends, and opportunities to maximize business success, including increasing local market share through tailored marketing, GP engagement, and business development activities.

Operational

• Workforce Planning: Maintain staffing levels in line with client demand for productivity and performance.

• Management Schedule: Implement a structured schedule across direct reports focused on ATRT, commercial, and clinical excellence.

• Client Experience: Ensure superior client experiences, clinic presentation, uniform standards, and compliance with business processes.

• HR Management: Address staff concerns promptly and effectively in line with company policies, seeking HR or managerial support when necessary.

• Reporting & Compliance: Manage day-to-day operations using reports, assess results, and ensure compliance with standards, regulations, company policies, and legal requirements.

Qualifications and competencies:

• Tertiary qualification or undergraduate degree: Preferably in science, business/commerce, or economics.

• Leadership experience: A minimum of 7 years of documented success in a retail or audiological leadership role.

• Outstanding leadership skills: Proven experience in leadership with direct involvement in motivating and developing a team to achieve key sales objectives.

• Exceptional customer service delivery: Experience in fostering a culture focused on delivering exceptional customer service.

• Geographically dispersed team leadership: Experience in leading teams dispersed across multiple locations to collaborate effectively.

• Strategic and operational responsibility: A proven track record of following an existing operating model, with significant experience in sales planning, execution, and management within a defined territory.

• Financial acumen: Knowledge of business and financial concepts, including key retail performance metrics, sufficient for extracting and interpreting information to inform business decisions, as well as audiological knowledge.

• Strong IT capability: Excellent command of IT systems and tools, including the full Microsoft Office 365 suite of solutions.

• Effective communication: Professional verbal and written communication skills, with confident and influential communication and presentation abilities.

• Commercially driven: Commercially minded with experience initiating and supporting company initiatives to drive commercial outcomes. Demonstrated ability to achieve key sales targets and objectives.

• High degree of flexibility: Demonstrated flexibility and successful integration in high-change environments and with new business applications.

• Audiology or Audiometry qualifications: Highly desirable.

• Valid Australian driver's license: Required.

We are offering:

• Competitive Remuneration + Superannuation + Incentives 
• Professional Development and Personal Growth:  Elevate your skills through our holistic learning and development program, uniquely tailored to each individual.  
• Travel Allowance
• Novated Leasing: Enjoy the freedom and convenience of a vehicle with our novated leasing options, coupled with tax benefits.  
• Employee Assistance Program:  Your well-being matters. Access our comprehensive Employee Assistance Program for confidential support, ensuring you have the resources you need to navigate life's challenges.  
• Employee Benefits Program: Enjoy a spectrum of perks tailored for you through our Employee Benefits Program, showcasing our commitment to your holistic well-being. 
• Xmas & Birthday Gifts