Divisional Performance Specialist (SA&NT)

Who is Audika 

#LI-KYIK #audika_Australia

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. Worldwide the group employs 26 000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 200 clinics who provide hearing services to our valued clients.  We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

About the Role

We have created exciting Divisional Performance Specialist (DPS) roles to help drive performance through exceptional coaching across our more than 200 clinic networks.
At Audika, we see coaching and development as the foundation from where standards are set, habits are formed and culture becomes real.

Done well, it doesn’t just help people thrive in their role, it defines how they will perform, lead, and care for our clients long into the future.

Working in accordance with Audika and Demant values, the ATRT working methodology, and the clinic H.E.A.R. journey, the Divisional Performance Specialist (DPS) is a divisional, field-based execution role focused exclusively on delivering measurable commercial performance uplift in DSOM-prioritised growth clinics.

The DPS is a commercially aligned, full-time, in-clinic coaching role that partners closely with the Divisional Sales & Operations Manager (DSOM) and Regional Sales & Operations Managers (RSOMs). The DPS is responsible for driving short-term performance uplift in growth clinics by uplifting the capability and execution of Clinicians and Clinic Cordinators, using disciplined performance diagnosis, targeted intervention, and structured follow-up.

The DPS exists to accelerate uplift in selected growth clinics so the division can achieve its performance targets.

The DPS delivers high-impact, face-to-face coaching focused on revenue growth and sales funnel performance, supported by structured in-person and online follow-up to ensure accountability to agreed uplift actions. Where gaps in system knowledge, onboarding, or formal capability are identified, these are escalated to the Training team for delivery.

Led by the Sales Enablement Manager, the DPS operates as part of a national DPS community to align how performance coaching is delivered, uplift coaching capability, and apply consistent best-practice ways of working across divisions.

The DPS role exists to reduce performance variability and improve divisional results by delivering focused, time-bound performance uplift in growth clinics, ensuring clarity of accountability, disciplined execution, and measurable commercial impact.

The role is field based with travel required within the assigned division.

You will be succesfull in this role if you have:

• Tertiary qualification in Audiology or Audiometry (mandatory)
• Full member of an accredited professional body with a Qualified Practitioner Number
• Valid Australian driver’s licence
• Demonstrated experience in clinic-based operations, clinical leadership, or performance coaching, ideally across multiple sites
• Demonstrated experience coaching others to achieve or exceed commercial targets, within a sales- or performance-driven environment
• Proven success delivering commercial performance uplift through hands-on coaching, observation, and follow-up in a clinical or retail healthcare environment
• Experience using performance data and operational insights to diagnose root causes and prioritise coaching focus
• Travel and flexibility: Willingness to travel nationally and work flexibly to support field observation, coaching quality assurance, and leader development

What’s in it for you:

• Permanent full-time role
• A competitive renumeration package
• Professional development.
• ‘MyRewards’ program – a program that offers discounts to more than 400 retailers and services across Australia
• Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice
• Employee Assistance Program
• Novated leasing
• Birthday and Christmas gifts

Recruitment process

Our recruitment process is designed to help you get to know us - and for us to learn more about you.

It includes three key steps:

• Application Review – Our Talent Acquisition team carefully reviews each application against the role criteria personally. 
• Online Interview with our Talent Acquisition Partner – an initial conversation to discuss your experience, career goals, and what you’re looking for in your next role.
• Interview with the Hiring Manager – an opportunity to meet in person, explore the role in more detail.
• Interview with one of the Senior Leaders

We aim to make the process as engaging and transparent as possible. We provide timely updates during the recruitment process and encourage you to reach out to the Talent Acquisition partner for any updates or questions, successful or not.