Head Office Contact Centre Agent

Short Description

WE DO NOT DO ANY COLD CALLING.

We have a highly engaged team with a passion for patient care and building relationships, both with each other, and with our patients. We are looking for someone to come on board who wants to be part of a motivated, driven team of 12, who are making a difference in our patients lives, every day.

#iNDIE5

Responsibilities

The central responsibilities of this role are;

* Manage all inbound and outbound calls and ensure weekly, quarterly and annual targets are met, Clinic Diaries are full, and all patients feel engaged with their hearing healthcare, and feel that their hearing healthcare needs are being met. Our expectation is for our Contact Centre Agents to complete 160+ calls per day.

* Diary Management – ensure all online Diary Management system notes and call statuses are correct, accurate and up-to-date.

* Brand Ambassador - representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience to all inbound and outbound calls that we, as the modern hearing care experts, have been providing for almost 40 years.

The OTE for this position is circa 40-50K.

This role is based in our Contact Centre team in our Head Office in the Citywest Business Campus.

At Hidden Hearing is dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness.

If you think this sounds like the role and Hidden Hearing sounds like the team you would like to join, please reach out, we would love to hear from you.

Work Experience & Skills Required:

Previous high volume Outbound and Inbound call experience is essential.
Excellent Telephone skills and manner.
A High Level of Proven Customer Service experience.
Strong Communications skills both written and verbal.
Professional Standard of Computer Literacy, in particular Microsoft Office Suite.
Experience gained working with computerised Diary Management Systems.

Personal Characteristics:

A team-player with an ability to work on own initiative and under pressure.
An excellent timekeeper who is reliable and punctual.
Takes pride in their work and possesses excellent organisational skills.
Good time management skills and efficient.
A high level of flexibility.
Confident in their ability to make calls and capture accurate information. aud_IR LI-AF1

Who we are

We in Hidden Hearing Ireland have provided hearing health care across the island of Ireland for over 35 years. We combine the latest technology with the highest standards of professional hearing care. We do this by understanding our purpose and living our values.

Our commitment to employee engagement is achieved by creating a culture and environment where everyone can harness their unique talents, develop their strengths, and deliver a phenomenal experience for both our internal customers and our patients. We do this through continuous career and personal development, and ‘We Create Trust-, work as ‘Team Players’, identify ’Innovative Solutions’, and come to work with a ‘Can Do Attitude’.

Our team is made up of audiologists, wax removal technicians, clinic coordinators, telemarketing assistants, customer services, finance and operations, HR, L&D & Compliance as well as Marketing. We are committed to Diversity, Equity and Inclusion and respect difference, we can do this because we have one shared purpose – to provide life changing hearing health care. That has been our sole focus for over 35 years.

When you are ready to become a life changer and want to join our team of modern hearing care experts, talk to us about your role aspiration and how we can help you achieve your career goals. We’re all ears!

Apply now »