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Finance/Operations Business Partner

Job Purpose

The purpose of the Finance/Operations Business Support Lead, is to provide a complete support service to the Financial Controller. He/she is responsible to ensure all business systems are up-to-date and fully operational. Reporting to the Financial Controller, the Snr. Finance/Operations Business Support Lead must ensure any complaints received into the Department are escalated to the Financial Controller as appropriate and assist the Financial Controller in the smooth performance of all team members in the delivery of best-in-class support services to our internal customers. As directed by the Financial Controller, ensure all system updates that will impact how front office use POS/AX are communicated to the company. #IRLIND2

Job Responsibilities

As directed by the Financial Controller, ensure all system updates that will impact how front office use POS/AX are communicated to the company

As 1st level support, liaise with Global and local Service Desk regarding system changes, upgrades, bugs, troubleshooting, etc and ensure all updates are communicated to the relevant Departments.

Attend all meetings with Global support in respect of the management of global service tickets.

Collaborate with the Global support team and share knowledge when requested.

Responsible for all tasks related to the Integration with partnering organisations.

Responsible for release prioritisation in POS/AX, creating change requests, testing, attending release DEMO sessions.

As directed by the Financial Controller, ensure knowledge is transferred to all team members that is relevant to their roles, i.e., POS/AX updates.

Act as first point of contact to resolve issues arising in POS with activities such as orders, return orders and exchanges. 

As directed by the Financial Controller offer support to the team with the issuing of patient refunds.

1st level support for all commission queries through support desk. Provide AX training to all new starter where needed and create training materials for same. Assist and attend all team meetings and participate in a proactive way to the development of the team. Assist with project-based work implementing new procedures, designing new system and improvements to processes.

Participate in cross functional training as required and instructed from time to time. Carry out any other duties as instructed by the Head of Operations or other Officer as assigned by the Managing Director.

Work Experience and Skills Required:

  • Strong Communication Skills both written and oral.
  • Excellent Telephone Skills and Manner.
  • Previous Office/Secretarial Experience Essential.
  • Previous experience of working in ERP systems.
  • Professional Standard of Computer Literacy in particular Microsoft Office Suite.
  • High level of accuracy.
  • Understand priorities with the ability to meet tight deadlines.

Personal Skills and Characteristics

  • A team-player with an ability to work on own initiative and under pressure.
  • An excellent timekeeper who is reliable and punctual.
  • Takes pride in their work and possesses excellent organisational skills and attention to detail.
  • Good time management sk ills and efficient.
  • A High level of flexibility. #aud_IR #LI-AF1

Hidden Hearing is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity, equity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.

Who we are

We in Hidden Hearing Ireland have provided hearing health care across the island of Ireland for over 35 years.  We combine the latest technology with the highest standards of professional hearing care.  We do this by understanding our purpose and living our values. 

Our commitment to employee engagement is achieved by creating a culture and environment where everyone can harness their unique talents, develop their strengths, and deliver a phenomenal experience for both our internal customers and our patients.  We do this through continuous career and personal development, and ‘We Create Trust-, work as ‘Team Players’, identify ’Innovative Solutions’, and come to work with a ‘Can Do Attitude’.  

Our team is made up of audiologists, wax removal technicians, clinic coordinators, telemarketing assistants, customer services, finance and operations, HR, L&D & Compliance as well as Marketing.  We are committed to Diversity, Equity and Inclusion and respect difference, we can do this because we have one shared purpose – to provide life changing hearing health care.  That has been our sole focus for over 35 years.

When you are ready to become a life changer and want to join our team of modern hearing care experts, talk to us about your role aspiration and how we can help you achieve your career goals.  We’re all ears!

Apply now »