Diary Coordinator

About The Role

Nottingham City Centre - Private Healthcare provider – Hidden Hearing

Full time – Mon-Fri 09:00-17:30 (40hrs/wk – no evenings or weekends)

Basic salary £26,618 + performance related monthly bonus scheme

We want to hear from people who are passionate about delivering a Premium Customer Service experience for our patients whilst optimising Hearing Aid Dispenser availability and sales opportunities.

What will I be doing?

You will be based in our Nottingham Contact Centre, working within our Diary Coordinator Team who are centralised to manage both customer and Hearing Aid Dispenser communications and diary activity.

The primary purpose of the role is to manage multiple Hearing Aid Dispenser diaries as well as other administrative duties to meet the needs of our patients and to optimise Hearing Aid Dispenser resource. You will be dealing with inbound calls from patients as well as making outbound calls to confirm attendance with patients and to maximise available appointment slots.

About You

What skills do I need?

Great communicator, who is confident, enthusiastic, approachable and diplomatic
Strong influencer who enjoys working with people and has a friendly approach that will lead to delivering results
Ability to maximise opportunities and upsell where appropriate
Ability to multi-task and use IT systems effectively
Motivated, highly organised, and commercially focused individual to maximise appointments and opportunities
Ability to problem solve
Persistence to see a job through to conclusion
The ability to make a positive contribution to a lively and dynamic team environment

About Us - Hidden Hearing

Benefits:

Monday-Friday 09:00-17:30 (no evenings or weekends)
Private Health Insurance (after 1 years’ service)
Opportunities to build a long term career in Audiology
Newly refurbished, modern working environment
Friends and family discounts

Who Are We?

Hidden Hearing is the premium provider of hearing aids in private hearing healthcare and has been established for over 50 years. We pride ourselves on our outstanding Customer Service and offer our services from our clinics, visiting sites and also offer our patients home visits. We have high levels of employee engagement and have a Gold Investors in People Award.

#UKIND2
#LI-VR1
#HiddenHearing #LI-ON

About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.

Who we are

Hidden Hearing belongs to Audika Group which is the Hearing Care division of Demant and one of the world’s leading hearing care retailers.

With more than 5.000 hearing care experts in over 3.500 clinics worldwide, we combine our global reach with a local approach and strong local brands. Our team includes audiologist, managers, front-desk staff, and many other global and local functions. We are diverse in our talents, cultures, and perspectives, but united in our vision -To help more people hear better with the best personalized care.

So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.

Apply now »