Tele-Appointer - Leeds

About The Role

This role is home based working but the first 4 weeks will require being in our Leeds office for training. You must also be able to commute to our Leeds office when required.

Monday - Friday 9am-5pm
Salary: £23,809 plus opportunity to earn an uncapped monthly bonus.

Who are we and what will I be doing?

Hidden Hearing is the premium provider of hearing aids in private hearing healthcare and has been established for over 50 years. We pride ourselves on our outstanding Customer Service and offer our services from our clinics and visiting sites and also carry out home visits.

Our Tele-Appointers pay a key part in liaising with prospective customers via both inbound and outbound calls to use their communication skills in converting warm leads into appointments for our hearing aid dispensers.

The role involves working to targets, it is essential you are able to demonstrate previous experience working in a contact centre type role.

The purpose of the role is to book patient appointments for our Hearing Aid Dispensers based all over the UK and to maximise the number of appointments for each of the dispensers you are allocated to support.

Responsibilities

What experience and skills do I need?

Previous experience or knowledge of the hearing care industry is not essential as full training will be given, but you will need:

Excellent verbal and written communication skills with a confident telephone manner.
Self starter, able to motivate yourself
The ability to positively influence call outcomes.
A good working knowledge of IT (Basic Microsoft Office packages)
The drive and desire to provide excellent customer service
Good organisational skills

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About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.

Who we are

Hidden Hearing belongs to Audika Group which is the Hearing Care division of Demant and one of the world’s leading hearing care retailers.

With more than 5.000 hearing care experts in over 3.500 clinics worldwide, we combine our global reach with a local approach and strong local brands. Our team includes audiologist, managers, front-desk staff, and many other global and local functions. We are diverse in our talents, cultures, and perspectives, but united in our vision -To help more people hear better with the best personalized care.

So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.

Apply now »