Tele-Appointer

Full time – Mon-Fri 09:00-17:00 (37.5hrs/wk)

Homebased – Training in Leeds

Competitive Basic salary £23,809 + Realistic performance related uncapped monthly bonus scheme

Inbound & Outbound call handling – No cold calling

Your New Role

The role involves speaking to our patients as first point contact and provide premium customer service. You will be booking patient appointments for our Hearing Aid Dispensers based all over the UK and to maximise the number of appointments for each of the dispensers you are allocated to support.

About You

What experience and skills do I need?

Previous experience or knowledge of the hearing care industry is not essential as full training will be given, but you will need:

Excellent verbal and written communication skills
confident telephone manner. As many of our customers have some form of hearing loss.
The ability to positively influence call outcomes.
A good working knowledge of IT (Basic Microsoft Office packages)
The drive and desire to provide excellent customer service
Good organisational skills
Experience in a sales environment
The ability to make a positive contribution to a dynamic team, but equally be a self-starter

Competencies

We make a life-changing difference to people living with hearing loss and we do so through our exceptional colleagues.

Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We are owned by Demant, a global, world-leading hearing healthcare and technology group and together we embrace 4 core values; we are team players, we create trust, we apply a can-do attitude and we create innovative solutions.

We employ over 650 people in the UK, including almost 240 fully qualified Hearing Aid Dispensers. It is often said that being part of the Hidden Hearing team feels like working with family and friends, as we pride ourselves on our down to earth, supportive culture. We truly care about each and every member of our team. In fact, we became the first dedicated hearing retailer to be recognised as a member of Investors in People over 15 years ago and in 2023 we were awarded Gold standard.

We encourage colleagues to be actively engaged our organisation. In return we will reward you with a high basic salary and a competitive commission and bonus scheme designed to reward excellent patient care.

There are ongoing training and development opportunities to grow and progress with us so that you become the very best you can be.

#UKIND2
#LI-VR1
#HiddenHearing #LI-ON

About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.

Who we are

Hidden Hearing belongs to Audika Group which is the Hearing Care division of Demant and one of the world’s leading hearing care retailers.

With more than 5.000 hearing care experts in over 3.500 clinics worldwide, we combine our global reach with a local approach and strong local brands. Our team includes audiologist, managers, front-desk staff, and many other global and local functions. We are diverse in our talents, cultures, and perspectives, but united in our vision -To help more people hear better with the best personalized care.

So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.

Apply now »