Web Support Specialist

Job Purpose

Working within the Marketing Team and reporting to the Manager, Demand Generation to provide the crucial web support required for our online plans including but not limited to website and campaigns. Provide support for a range of responsibilities like webpage creation, routine site and content maintenance, and various updates to ensure sites align with the goals and objectives of the company

Responsibilities and Key Performance Activities:

Website Management:

• Oversee the day-to-day management and maintenance of the website together with the global web team.
• Ensure the website is up-to-date, functional, and aligned with global guidelines.
• Troubleshoot website issues and ensure timely resolutions.
• Support the maintenance of online booking within the website.
• Debug pages and fix broken links or images.
• Test websites across browsers, operating systems, and devices
• Support systematic A/B testing to increase website UX goals.

Collaboration:

• Coordinate the creation and updating of web content, including text, images, videos and interactive solutions.
• Work closely with relevant stakeholders in local and global marketing, IT, clinics and other relevant departments to ensure the website supports overall business goals.
• Collaborate on digital marketing campaigns and initiatives to drive traffic and engagement.
• Design and build easy to use, attractive and secure campaign landing pages

Project Management:

• Manage relevant web related projects, including updates, new campaigns, clinic related initiatives and implementations of new solutions
• Ensure projects are completed on time in adherence to the requirements.

Required Experience and Considerations

• Excellent project management and organizational skills.
• Basic understanding of web development languages and technologies (e.g., HTML, CSS, JavaScript, CMS platforms).
• Bachelor’s degree in Web Development, Computer Science, Marketing, or a related field.
• Ability to support multiple priorities in a fast-paced environment.
• Proven experience of 3+ years in managing websites and/or web projects.
• Excellent communication and teamwork skills.
• Strong interpersonal skills and willingness to follow directions as well as adherence to company values/policies.

Required Behaviours

The job holder is required to behave in accordance with our Demant Values: 

• Creating Trust - We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity, and respect. We always keep our promises.
• Being Team Players - We collaborate and network effectively across Demant. We take initiative and help each other to achieve our ambitious goals.
• Creating Innovative Solutions - We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.  
• Displaying a ‘Can Do’ Attitude - We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.  

Required Key Competence Areas

• Planning and organizing
• Cooperating
• Using expertise and technology
• Creating and innovating
• Communicating in writing and reporting

Accommodation

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process. 
 
While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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