Appointment Specialist - Alberta

How you will make an impact

As a valued member of our team, you will build positive and collaborative relationships throughout the hearing journey for both the clients we service and the teams you will work with. You will join a strong nation network of modern hearing care professionals who make a positive impact on the day to day lives of Canadians. Reporting to our Appointment Centre Manager, you will be responsible for delivering excellent client care demonstrated by performing the following duties and responsibilities:

• Conduct outbound calls to potential clients to schedule hearing test appointments.
• Using telephone pathway and call scripts to book hearing tests.
• Maintain accurate records of client interactions and appointments in the CRM system.
• Achieve monthly Key Performance Indicators (KPIs) and actively collaborate with the Team Lead to meet and exceed performance goals.
• Work both onsite and remotely as required.
• Acquire and maintain basic knowledge of hearing aids, company policies, offerings, and promotions.
• Provide excellent customer service and address any inquiries or concerns from clients.

What you will need

• Excellent communication and interpersonal skills.
• Minimum 1 year in a customer service role.
• Previous experience in a contact centre environment.
• Proficient in general office productivity software.
• Ability to deliver exceptional call quality.
• Hearing clinic experience an asset, but not required.

Highlighted Benefits

• Bonus pay: Immediate participation in the Appointment Centre bonus program upon hiring, designed to be highly achievable for Appointment Specialists.
• Hybrid-remote work environment.
• Competitive compensation package
• Generous PTO policy including vacation & Wellness days
• Excellent benefits package
• GoodLife Corporate Membership
#Hearinglife_Canada #LI-Hybrid #LI-DP1

About Hearing Life

HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.
Across Canada, HearingLife consists of over 300 hearing healthcare clinics and nearly 900 dedicated professionals proudly united behind one simple vision, “To help more people hear better.”

Accommodation

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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