National Product Trainer

Join Our Team as a National Product Trainer!

Are you passionate about technology and helping others succeed? We are looking for an enthusiastic and experienced National Product Trainer to join our dynamic team. In this role, you will have the opportunity to travel across the country, working closely with customers and teams to deliver expert training, support, and product knowledge. You’ll be the key resource for empowering clients with the tools and information they need to make informed decisions and optimize their use of our cutting-edge products. If you're a self-motivated professional with a knack for communication and a technical mindset, we want to hear from you!

Business and Sales Responsibilities

New Business Development: Identify and assess sales opportunities within the designated region, fostering new business partnerships to support growth.

Sales Targets: Achieve and exceed sales quotas and territory performance goals.

Customer Relationship Management: Maintain and expand relationships with current customers, including dispensers, audiologists.

Technical Presentations: Conduct product demonstrations and presentations.

Sales Strategy: Regularly evaluate performance against objectives and adjust strategies to improve outcomes.

Travel & Events: Travel to customer locations, attend tradeshows, conferences, and contribute to workshops.

Sales Policies Compliance: Ensure all sales activities align with the company’s sales policies and procedures.

CRM Management: Maintain up-to-date customer contact records.

Customer Training and Support

Product Training: Provide training on products and software, ensuring a high level of customer satisfaction.

Issue Resolution: Address technical and quality issues, working closely with the Customer Service and Audiology teams.

Supportive Role: Collaborate with the Audiology team to support territory goals.

Administrative Responsibilities

Reporting: Provide timely field activity reports and assist with business/product planning.

Product Feedback: Share insights on product performance with the Audiology team.

Compliance & Special Projects: Lead vendor compliance activities and work on special projects as assigned.

Required Skills and Qualifications

Interpersonal Skills: Strong written and verbal communication abilities.

Self-Starter: Motivated and able to work independently while also being a team player.

Adaptability: Able to perform various roles (sales, training, technical support) in a dynamic environment.

Technical Aptitude: Comfortable with product demonstrations, presentations, and handling technical issues.

Time Management: Ability to prioritize tasks and manage time effectively.

Microsoft Office Proficiency: Skilled in Excel, PowerPoint, and Word.

This role requires a combination of business acumen, technical knowledge, training capabilities, and excellent interpersonal communication to meet the sales and customer service objectives.

Here’s who we’re looking for:

Post-secondary education, clinical experience necessary.

Audiology or Hearing Instrument Specialist designation is preferred.

Excellent verbal and written communication skills and interpersonal skills to interact with customers.

Highly motivated and self-starter willing to travel nationally.

Excellent presentation, negotiation, and organizational skills with technical aptitude.

Ability to work in a complex environment with varying degree of tasks (sales, training, tech support, telephone support).

Ability to represent the Company in a professional and courteous manner.

Access to own vehicle with a valid driver’s license

Why should you work with us?

Competitive salary with annual reviews

Excellent medical benefits; including dental, vision and health, Employee Assistance Program

Fitness/Exercise spending account

Group RRSP contributions

3 weeks vacation

Dynamic work atmosphere

Career development programs and opportunities

Paid annual professional membership dues