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Data Solutions & CRM Coordinator

Full time
Canada
Toronto - Head Office

Job Summary

As a Data Solutions and CRM Coordinator, your role involves managing and analyzing sales data to discover useful insights for making informed decisions. Additionally, you will oversee the optimization and maintenance of all CRM systems, (Dynamics / Salesforce) ensuring accurate data collection and reporting. You'll collaborate cross-functionally to identify process improvements, provide training on data management best practices and CRM usage, and customize workflows and reports to enhance user experience. Additionally, you will maintain the e-shop and collaborate with sales for promotional opportunities within the scope of data and CRM.

Responsibilities

  • Manage and analyze data sets to extract insights and inform decision-making processes.
  • Maintain and optimize all CRM systems (Dynamics, Salesforce) to ensure accurate data collection and reporting.
  • Oversee projects related to data management, CRM implementation, and ensuring adherence to timelines and deliverables.
  • Collaborate with cross-functional teams to identify opportunities for process improvement and efficiency gains.
  • Provide training and support to team members on data management best practices and CRM usage.
  • Customize CRM system workflows, dashboards, and reports to optimize user experience and data visibility.
  • Stay informed about updates and new features in CRM technology to continuously improve system usage.
  • Develop and enforce CRM data governance policies to ensure data quality and security.
  • Act as a liaison between users and CRM software vendors for troubleshooting and issue resolution.
  • Maintain e-shop and collaborate with sales for promotional opportunities.

Qualifications

  • Bachelor’s degree in a relevant field (e.g., Computer Science, Business Administration) or equivalent experience.
  • Proficiency in data analysis tools and techniques, with experience working with large datasets.
  • Knowledgeable in Salesforce CRM administration and customization.
  • Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with colleagues at all levels of the organization.
  • Proven track record of driving insights through data-driven analysis and CRM optimization.

Preferred

  • Certification in Salesforce administration or project management (PMP).
  • Experience with Salesforce and Marketing Cloud.
  • Expert knowledge of Excel.
  • Advanced knowledge of data visualization tools (e.g., Tableau, Power BI).

Why you should work for us?

Why should you work with us?

  • Competitive salary with annual reviews
  • Excellent medical benefits; including dental, vision and health, Employee Assistance Program
  • Group RRSP contributions
  • Three weeks of vacation
  • Fitness/exercise spending account
  • Dynamic work atmosphere
  • Career development programs and opportunities

Accommodation

Demant is committed to building an inclusive environment and will provide accommodations in accordance with the AODA (Accessibility for Ontarians with Disabilities Act). Please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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About Demant

Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The Group offers innovative technologies, solutions, and expertise to help people hear better. In every aspect, from hearing care, hearing aids and hearing implants to diagnostic equipment and services and audio solutions, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 21,000 people globally and is present with solutions in 130 countries where we create life-changing hearing health and high-end audio and video solutions. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.

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