Senior Project Manager

Senior Project Manager - Hearing Care IT

At Demant, we don’t just develop and produce high-quality hearing aids - we also operate a large Hearing Care division, where our care teams, including audiologists, directly help people with hearing loss find the right hearing aids to improve their quality of life. Technology and digitalization are the cornerstones of our business, promoting innovation and better customer experience.

Join one of the most exciting Digital Transformation journeys of your career!

To support our growth agenda, we are streamlining our entire value chain by replacing both global and local solutions. During the next 6-8 years, we expect to replace more than 100 applications, implementing new CRM, ERP, and integrating audiology, contact center solutions as well as enable operational reporting in 20+ markets.

This transformation cannot succeed without focused attention on building the right solutions and building the solutions, right.

We have established a program that spans both business and IT, and crosses international borders – to fulfill our goals while ensuring that we create the right solutions effectively. We execute according to SAFe methodology and as we gain more experience, we refine and improve the way we work and collaborate.

Your first project will be to lead the onboarding of an acquired company to an existing platform. There could also be tasks in relation to implementation of a “global” solution to ensure we live up to e-invoicing requirements across our sites. Later next year you will be involved in or leading onboarding of our countries to the new Global Template after a final scoping exercise – in collaboration with the product teams as well as our OCM track.

Key Responsibilities

As a Senior Project Manager, your responsibilities would include:

• Project management and scrum mastering (resource and team management) with focus on implementation as well as facilitation of local adjustments (Requirements Gathering and Change Management).
• Stakeholder Management of global finance function and local market team - as well as “Local StC” with involvement of Global Market Managers.
• Monitoring and ensuring progress.
• Removal of impediments (through Head of ERP Solutions, Customer Engagement and “local StC’s).
• Test Management (especially market / country UAT) together with the Test manager.
• Ensure training of end-users – together with the OCM team.
• Migration – based on how we have done it in the past – with the migration team.
• Cutover & post-Go live support.
• Handover to Support (PL IT Support and Local Business Support team).
• Etc.

Location and Work Environment

This role is based at our headquarters in Smørum, just outside Copenhagen, with some flexibility to work from home - as per agreement. You can expect to travel approximately 20-30 days per year, often alongside colleagues.

At Demant, we believe that work is more than just tasks. It’s also about teamwork, learning, and shared experiences, especially when traveling.

How to Succeed in This Role

This transformation will run for the next 7-8 years. In the early stages, our focus will be on building the foundation across all markets/countries – and then about mid next year, start onboarding markets to the new template, while adjusting to legal requirements not already in the global template.

You come from a large global or international organization where you have managed global implementation projects or programs and interacted with senior/executive stakeholders, while getting your teams to thrive and deliver at their best.

To thrive in this position, you should have:

• 10+ years of relevant professional experience.
• Documented and high-level people management experience.
• Experience leading complicated, cross-functional IT projects as an IT Program and Project Manager across ERP, Marketing & CRM processes.
• Recognized and highly developed negotiation skills.
• Proficient communication skills in speech and writing.
• The ability to communicate key messages to the point, both written and orally and adjusted to various stakeholders.
• Focus on being result oriented and taking clear ownership for assigned tasks as well as leading team(s) to success.
• An open mindset that encourages taking initiative and leading efforts effectively.
• Certification(s) within Program or Project Management.
• Industry knowledge (retail) is an advantage but not a requirement.

Personal qualities that will help you succeed in this role include:

• You are adept at communicating with stakeholders at multiple levels and facilitating projects in an international and multicultural context with knowledgeable team members.
• You are structured and able to establish and maintain clarity and transparency.
• Lastly, you like to engage with peers, team members and external suppliers to help create trusted partnerships.

Your Future Team

You will join a diverse team of 14 colleagues across five countries, supported by external consultants in Denmark, whom we consider part of our team. We belong to the Hearing Care IT division and cover areas including ERP, Change, Training & Communications as well as Release & Test Management.

Some of us have been at Demant for a long time, while others are new to the team, bringing fresh perspectives. We value a cohesive team environment, mutual support, and a sense of excitement for what is to come.

Your Manager, Torben Borre Frederiksen has been with Demant for just over 18 months and has already contributed greatly to the department and the preparation for the program execution. Torben is an approachable and transparent leader who values open discussions and team collaboration. Torben is a manager who actively supports and engages with his team, dedicating time to assist them in their endeavors.

How to Apply

If you are interested in joining us on our transformational journey from the outset, we encourage you to submit your CV and a cover letter.

Application deadline: November 24th, 2025.

We expect to hold the 1st interview on the 3rd and 4th of December, and the 2nd interview on the 15th and 16th of December.

If you would like to learn more about the job, you are welcome to contact Torben Borre Frederiksen, Director, ERP Solutions at tofb@demant.com.

Please note we do not accept applications from external recruiters. Due to GDPR regulations, all application documents must be uploaded to our recruiting system.

We look forward to hearing from you!

At Demant we value diversity, equity, and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from alle qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as Demant supports United Nations Sustainable Development Goal 5 on gender equality.  #LI-HYBRID #LI-BS1