Data Entry Operator

About the role:

#LI-TS1

Data Entry Operator is responsible for processing customers’ purchase, service and return orders from receival to release for further processing in other departments in Operations. 

Responsibilities

• Receiving, opening and sorting parcels with purchase, service and return orders and preparing them for processing,
• Reviewing, clarifying & processing purchase and service orders into ERP system (physical and electronic orders).
• Cooperation with other areas of Operations to resolve any queries regarding customer’s orders.
• Supporting New Zealand Operations with order entry.
• Creation of credit notes – rebill corrections.
• Other duties as required by supervisor from time to time. 

Qualifications

• HSC or equivalent.
• Further education in business or administration is desirable.

Skills and Abilities:

• Strong computer skills.
• Ability to work autonomously and within a team.
• High attention to detail and responsibility for performed actions.
• Strong prioritisation, time management and organisational skills.
• Sound verbal and written communication skills.
• Customer Focused attitude.
• Initiative, sound judgement and maturity.
• Ability to liaise with internal and external stakeholders with varied level of skill and expertise.
• Ability to effectively handle enquiries. 

Knowledge

• Understanding of hearing care products and related accessories.
• Knowledge of ERP system processes and procedures.

Experience:

• Previous experience in a Customer Service, Administration or Production role (desired).

What’s in it for you:

• Permanent Full time (Monday to Friday 9am-5pm)
• Competitive salary + super 
• Supportive team
• Professional development through clear career path and professional training
• MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
• Online Wellbeing center – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
• Employee Assistance Program
• Birthday and Christmas gifts