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Customer Service Officer


Customer Service Officer


We have an exciting opportunity for an experienced, motivated individual with a passion for providing exceptional customer service, based in our Nundah - Brisbane. 


As the customer service officer, you will be part of our dynamic team, providing a high level of customer service assisting in sales administration, service & repair and telephone support.  You will be liaising with a variety of areas within the business including, sales & marketing, stores, dispatch, and production to provide our customers with the exceptional service they have come to expect.


You will be working 38hrs per week rostered Monday – Friday. 
Start finish times are between 8am to 5pm (8hs/day with 30 min break).


Main Duties and Responsibilities:


  • Reviewing, clarifying & processing sales orders
  • Customer liaison & support (phone and email) of a non-technical nature
  • Invoicing & generation of dispatch documents
  • Registration of Hearing Aid orders into and out of the database
  • Notifying customers of production/repairs updates
  • Generation of proforma invoices when required
  • Generation of credit notes
  • Mail outs and other assistance to the Sales and Marketing Department as required


To be considered for this role you will need to possess the following:


  • Excellent communication skills both written & verbal
  • Experience working with a high-volume call desk
  • Comfortable working in a fast-pace environment
  • Strong attention to detail
  • Ability to deal with people at all levels
  • Positive attitude and Flexible approach
  • Patience and compassion
  • Strong computer skills
  • Sound knowledge of MS office products
  • Strong prioritisation, time management and organisational skills
  • Ability to problem solve and make decisions
  • Ability to work autonomously and within a team


What’s in it for you:


  • Permanent, Fulltime, Office
  • Be a part of fast-growing global business that offers best in class hearing care
  • MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia.
  • Wellbeing centre – an online platform that offers a countless number of online workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
  • Employee Assistance Program
  • Birthday and Christmas gifts


About Demant


Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s health and hearing. In every aspect, from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant part of the Group.

The Demant Group operates in a global market with companies in more than 30 countries, employs approx. 17,500 people globally. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.


About Demant

Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The Group offers innovative technologies, solutions, and expertise to help people hear better. In every aspect, from hearing care, hearing aids and hearing implants to diagnostic equipment and services and audio solutions, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 21,000 people globally and is present with solutions in 130 countries where we create life-changing hearing health and high-end audio and video solutions. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.

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