Lead ServiceNow Developer

About The Role:

We’re looking for a Lead ServiceNow Developer who will help take ownership & develop our ‘Connect’ (ServiceNow) platform in Demant – and help us push the boundaries of it. You’ll play a key role in designing, developing, and optimizing solutions across the platform and business, ensure they are scalable, secure & follow best practice, and are aligned with business needs. It’s a hands-on technical role with real influence. You’ll be part of our ‘ITSM’ team working with skilled colleagues across both development and operations of the platform.

We’re not looking for someone to just “keep the lights on”. We want someone who wants to build, improve, challenge, and help us take ServiceNow to the next level.

Responsibilities

• Develop & Operate the ServiceNow platform (“Connect”) across Demant
• Design best-practice solution & standards to ensure a stable, scalable & reliable platform
• Own your solutions end‑to‑end – from idea & design to implementation & operations
• Continuous development & improvement of the platform and modules – today we have ITSM, CMDB, ITOM, Workflow Data Fabric, and HRSD modules
• Take lead in shaping our technical ServiceNow roadmap and best practices & governance for the platform through close sparring & guidance with leadership, stakeholders and team
• Support the scaling of ‘IT solutions’ to Enterprise level – with focus on driving efficiency for our users on cross-company processes
• Act as a technical lead within the ServiceNow area, guiding solution design and development standards across the platform
• Support and mentor team members by sharing technical knowledge, best practices and architectural guidance
  
  

Requirements

• Solid experience as ServiceNow developer understanding the platform setup & capabilities
• Strong understanding and experience within CMDB (CSDM) or ITSM, ITOM ‘discovery & service mapping’, and data modelling is key for the perfect candidate
• Comfortable with scripting (JavaScript/Glide) and setup integrations after best-practice (REST, SOAP, MID Server, Workflow Data Fabric).
• The ability to take ownership, support or make decisions on your own, and drive solutions forward
• Ability to speak up on solutions or decisions you don’t agree to and challenge status quo
• A collaborative mindset – you enjoy working with others, not just coding in a corner
• Experience in a Technical Lead / Principal Developer role within ServiceNow or enterprise platform environments
• Ability to guide technical direction, influence solution design decisions and support the growth of other developers

Join an organisation based on Trust, Openness, and Innovation:

In Demant you will be part of an innovative and challenging environment based on trust and openness, where you will experience a strong will to achieve great results with some ambitious and talented colleagues. You will be part of an environment where flexibility, knowledge sharing, and professional respect make it challenging, meaningful, and fun to go to work every day.

We are a great mix of colleagues who enjoy an open and friendly tone as well as a culture of inclusiveness and mutual support, echoing the values found throughout our organization.

We Offer:

• A job in a growing, international company with good career opportunities
• State of the art technology and work in an exciting industry
• Good work life balance with flexible working conditions
• A culture of teamwork, based on knowledge sharing, professional respect, kindness
• We believe in, and encourage, open and honest communication, and we hope to put a smile on your face every workday
• A full-time independent and responsible position
• Training, conferences, and the opportunity for self-development
• We offer the opportunity to travel for work globally

About Demant

Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers innovative technologies, solutions and expertise to help people hear better. In every aspect, from hearing care and hearing aids to diagnostic equipment and services, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 26,000 people globally and is present with solutions in 130 countries creating life-changing differences through hearing health. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.

At Demant, we value diversity, equity, and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as Demant supports United Nations Sustainable Development Goal 5 on gender equality.

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