Compliance Officer (Australia)

About the Role:

Key Accountabilities:

• Conduct regular clinical documentation audits in line with agreed templates and schedules
• Record audit findings, raise corrective actions, track completion, and follow up on overdue items
• Communicate audit outcomes clearly to clinicians and operations leaders, including escalation of moderate and high-risk issuesIdentify trends and recurring non-compliance, contributing to continuous improvement initiatives and targeted education
• Liaise with Clinical Quality for compliance advice and support internal audit activities
• Provide administrative and coordination support for Clinical Quality initiatives
• Maintain document control, including:
  • Managing the controlled document library and version control
  • Ensuring document accuracy, approvals, review dates, and archiving
  • Coordinating periodic document reviews and supporting document control audits
• Provide RiskMan system administration and support, including:

  • User and site maintenance (in collaboration with Property)
  • Licensing coordination with IT
  • Managing the RiskMan inbox and service tickets

Key Stakeholder Relationships:

• Clinical Quality: clinical compliance advice, standards, and continuous improvement
• Operations & Leadership: communication of audit outcomes, corrective actions, and escalation
• Clinicians & Clinic Coordinators: audit engagement, feedback, and action completion
• HR Business Partner: escalation and support for higher-risk or performance-related matters
• Document Owners & Approvers: document review, approvals, and change control
• Property & IT: RiskMan site data and licensing support

To Qualify for the Role:

Qualification:

• Bachelor’s degree or equivalent

Skills and Abilities:

• High attention to detail and strong record-keeping capability
• Confident using audit tools, checklists, and dashboards
• Strong problem-solving, communication, and teamwork skills
• Able to prioritise workload and meet tight deadlines
• Professional personal presentation

Experience:

• Experience conducting audits or documentation reviews and managing corrective actions
• Exposure to working with clinical, operational, and support stakeholders
• Proficient in Microsoft Word, Excel, Outlook, and Microsoft Teams

Join an organisation based on Trust, Openness, and Innovation:

Based in Menara Southpoint, Kuala Lumpur office, you will be part of Demant Technologies & Innovation Centre Malaysia, which provides business applications and core infrastructure across all Demant business units.

You will collaborate with ambitious and talented colleagues in an innovative and dynamic environment built on trust and openness, with a shared commitment to achieving great results. Our workplace fosters flexibility, knowledge sharing, and professional respect, making each day challenging, meaningful, and enjoyable.

We take pride in our inclusive and supportive culture, where colleagues engage in an open and friendly atmosphere, reflecting the values that define our organization.

 We Offer:

• Grow your career in a global company
• Work with advanced technology in an exciting industry
• Enjoy flexible work and a good work-life balance
• Be part of a supportive and collaborative team
• We value honest communication and a positive work environment
• Take on a meaningful, independent role
• Access training and development opportunities
• Travel internationally for work
• Benefit from a hybrid workplace
• Enjoy great benefits for your well-being
• Join a fast-growing company improving hearing care worldwide

About Demant:

Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers innovative technologies, solutions and expertise to help people hear better. In every aspect, from hearing care and hearing aids to diagnostic equipment and services, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 26,000 people globally and is present with solutions in 130 countries creating life-changing differences through hearing health. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.

At Demant, we value diversity, equity, and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as Demant supports United Nations Sustainable Development Goal 5 on gender equality.

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