Business Support Specialist, ANZ

About the Role:

The Business Support Specialist is responsible for supporting the OneRetail Support Team, ANZ and other business stakeholders by performing key back-office tasks.

The goal of the Business Support Specialist is to ensure data integrity is maintained through regular maintenance of various internal systems and managing key activities that must be performed in AX.

The Business Support Specialist will:

• Support the business with tender declaration variance investigation and documentation.
• Identify potential revenue opportunities or HSP non-compliance concerns through regular report investigation.
• Manage the document control process for the business.
• Reconcile AX order status with HSP by actioning response files and settling claim lines.
• Improve business capabilities and efficiencies through the processing of various other administration tasks.
• Respond to request for access or changes to iAuditor (Audika internal site visit system) template and Access.

Your Main Responsibilities and Tasks:

• Support both ANZ OneRetail and Finance by documenting daily tender declaration variances and posting statements. 
• Complete weekly, monthly and quarterly report investigation within the allocated time period.
• Maintain data integrity by accurately managing manual and revalidated claim reconciliation on a weekly basis.
• Support Audika’s compliance goals by working with all stakeholders to ensure published documents are maintained through the document control process.
• Respond to request for iAuditor access or changes within a timely manner.

To Qualify for the Role (Qualification, Skills & Abilities):

• Bachelor degree or equivalent.
• Strong teamwork skills and ability to work collaboratively within a team.
• Demonstrated effective listening and problem solving skills.
• Ability to prioritize workload to meet deadlines within tight timelines.
• Excellent personal presentation.
• Ability to work with minimal supervision.

Experiences:

• Prior experience in a customer service and administration/operations environment ideally within retail or health related industry.
• Previous experience in administration using Microsoft Office Suite; specifically Word, Excel, and Outlook.
• Previous experience using Teams.
• Experience with CRM and Dynamics AX systems.

Working Relationships:

Internal Relationships:

• OneRetail Support Team
• Finance
• Commercial Excellence Team
• Finance
• IT/BI

External Relationships:

• Hearing Services Program

Join an organisation based on Trust, Openness, and Innovation:

Based in our Mid Valley, Kuala Lumpur office, you will be part of Demant Technologies & Innovation Centre Malaysia, which provides business applications and core infrastructure across all Demant business units.

You will collaborate with ambitious and talented colleagues in an innovative and dynamic environment built on trust and openness, with a shared commitment to achieving great results. Our workplace fosters flexibility, knowledge sharing, and professional respect, making each day challenging, meaningful, and enjoyable.

We take pride in our inclusive and supportive culture, where colleagues engage in an open and friendly atmosphere, reflecting the values that define our organization.

We Offer:

• Grow your career in a global company.
• Work with advanced technology in an exciting industry.
• Enjoy flexible work and a good work-life balance.
• Be part of a supportive and collaborative team.
• We value honest communication and a positive work environment.
• Take on a meaningful, independent role.
• Access training and development opportunities.
• Travel internationally for work.
• Benefit from a hybrid workplace.
• Enjoy great benefits for your well-being.
• Join a fast-growing company improving hearing care worldwide.

About Demant:

Demant is a global leader in hearing healthcare and technology, with a legacy of care, health, and innovation dating back to 1904. We provide cutting-edge solutions and expertise to help people hear better, spanning hearing care, hearing aids, hearing implants, diagnostic equipment, and audio solutions.

Headquartered in Denmark, Demant employs over 22,000 people worldwide and delivers life-changing hearing health and high-end audio and video solutions across 130 countries. The William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and ranks among the top 25 most traded stocks.

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