We are currently seeking a Sales Support Coordinator to join our growing team. In this position you will play a pivotal role in ensuring the successful delivery and support of our products and services to our valued customers. In conjunction with the Sales Enablement Manager, you will be responsible for supporting the sales team in their day-to-day activities and collaborating with the marketing team to drive business growth and achieve sales targets. Please note that this position is based in Kitchener, ON. This position requires 2-3 days in-office per week, with the possibility of full-time in-office attendance during special events and other peak periods.

Responsibilities

• Represent the Company in a professional and courteous manner.
• Contribute to maintaining and growing existing partnerships with customers, business owners, dispensers, and audiologists to achieve territory sales goals and identify additional opportunities.
• Assist with coordinating customer training.
• Prepare reports as needed.
• Work with outside sales and marketing to keep account activities and literature up to date.
• Update customer data and other sales data for current and new customers in Salesforce.
• Support coordination of product launches.
• Support sales team with administrative tasks, including account credit forms, data queries, shipping, starter kits.
• Order and track all branded, non-clinical materials.
• Support RFPs.
• Manage internal ecommerce website; including shipping promotional products, maintain stock levels, and ordering.
• Liaise with marketing team on all marketing initiatives and ensure tactics are executed fully.
• Compile lists of prospective customers for use as sales leads based on information from ad inquiries, trade shows, direct mail responses, dealer resellers, business directories, Websites, etc.
• Perform special projects as assigned.

Skills

• Educational background in Marketing or Business Administration would be an asset.
• Excellent interpersonal skills, including strong written and verbal communication skills with proven track record of successful interaction with vendors, customers, management and internal staff.
• Highly motivated self-starter and team player.
• Excel in a dynamic environment and perform tasks in various areas such as sales, training, and technical support.
• Excellent presentation, negotiation, and organizational skills with technical aptitude.
• Able to successfully manage shifting priorities and multiple projects, while maintaining strong attention to detail and consistency.
• Able to work independently, prioritize tasks, and manage time effectively.
• Strong knowledge of Microsoft Office applications, specifically Excel, PowerPoint, Teams and Word.

WHAT WE OFFER

• Competitive salary with annual reviews.
• Excellent medical benefits including dental, vision and health, and Employee Assistance Program.
• Group RRSP contributions.
• Three weeks of vacation.
• Fitness/exercise spending account.
• Dynamic work atmosphere.
• Career development programs and opportunities.

ACCOMMODATION

Demant is committed to building an inclusive environment and will provide accommodations in accordance with the AODA (Accessibility for Ontarians with Disabilities Act). Please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.