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Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The Group offers innovative technologies, solutions, and expertise to help people hear better. In every aspect, from hearing care, hearing aids and hearing implants to diagnostic equipment and services and audio solutions, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 21,000 people globally and is present with solutions in 130 countries where we create life-changing hearing health and high-end audio and video solutions. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.

Responsibilities

• Inbound and outbound customer calls, actively listening to customer queries, interpreting their needs, and delivering exceptional customer experience throughout, ensuring a positive customer brand experience at all times.
• Build strong relationships with our internal and external customers.
• Provide administration support to the sales & technical support teams as required.
• Raising and processing of orders to invoice and credit notes where required.
• Use an enterprise resource planning (ERP) system to progress workflow.
• Update CRM system as necessary.
• A focus on attention to detail and data accuracy.
• Other support task in the customer service team.

Competencies

• Demonstrate a passion for customer satisfaction.
• A team-player with an ability to work on own initiative and under pressure.
• An excellent timekeeper who is reliable and punctual.
• Good time management skills and efficient.
• A willingness to learn.
• Excellent computer literacy.
• Proven solving person.
• Excellent communication skills to enable rapport building and effective conversation over the telephone.
• Fluent in English and Native speaker in Spanish.
• Salesforce or similar ERP user level.

Qualifications

• Experience in a customer service environment, previous contact centre desirable.
• Audiology certification training or similar.

Authorities

What’s in it for you:

• Permanent Full time position.
• Supportive team
• Continue training about products and services.