Field Trainer

Demant is a global market leader in hearing healthcare – we are looking for an energetic hearing healthcare professional to join the Oticon Medical Team in Canada. Oticon Medical is a leading innovator in bone-anchored hearing technology, dedicated to improving the lives of individuals with hearing impairments. Our cutting-edge solutions empower hearing care professionals to offer life-changing experiences to their patients.

The Role

Oticon Medical is seeking to add a Field Trainer to our team in Western Canada.  In this role, you will quickly become an Oticon Medical implant expert. You will play a key role in training, assisting, and provide ongoing support to professional customers, existing Oticon Medical technology wearers and potential implant candidates in all aspects of the hearing implant journey.

The successful candidate will join the Clinical Support and Business Development managers in holding responsibility for the Oticon Medical experience both for B2B and B2C customers. You’ll both work together to meet the organization’s goals throughout Canada. Fluency in Canadian French is preferred but not required for this role.

Key Responsibilities

• Provide in-person (travel required) and virtual support to customers across Canada.
• Train professional customers and new clinical partners on implant candidacy as well as Oticon Medical products, software, surgical procedures, and provide post-surgical support.
• Provide surgical support in the operating room where Oticon Medical products are being used.
• Be responsible for providing a high level of customer service with respect to resolution of quality and technical issues to ensure customer satisfaction with the company’s products and services.
• Assist in managing complex clinical cases, ensuring that both health care professionals and patients are fully supported throughout their journey with bone-anchored hearing devices.
• Prepare and conduct technical presentations as well as demonstrations for events such as training sessions, conferences, workshops, and end user events.
• Meet with potential implant recipients to answer questions and support their decision-making process.
• Develop relationships and deliver information sessions to regional hearing loss and implant patient support organizations across Canada.
• Collaborate with marketing teams to create professional and consumer resources as well as educational materials and presentations.
• Attend and assist with outreach events.
• Work collaboratively with the other members of the Oticon Medical team to execute our country-wide strategies and meet territory-specific performance goals.
• Other duties as assigned.

Here's who we are looking for

• Education or previous experience in hearing healthcare.
• Candidate fluent in English as well as Canadian French is an asset.
• Able to travel frequently (up to 50%) within Canada, as well as occasionally to the USA and internationally.
• Excellent verbal and written communication skills and interpersonal skills.
• Highly motivated, self-starter and team player who can work independently.
• Excellent presentation, negotiation, and organizational skills with technical aptitude.
• Able to work in a complex environment with varying degree of tasks (sales, training, tech support, telephone support, etc.).
• Able to represent the Company in a professional and courteous manner.
• Access to own vehicle with a valid driver’s license.
• Medical or surgical device sales and support experience is preferred.
• Experience fitting and troubleshooting hearing aids or hearing implants also preferred.

Why should you work with us?

• Competitive salary with annual reviews
• Excellent medical benefits; including dental, vision and health, Employee Assistance Program
• Fitness/Exercise spending account
• Group RRSP contributions
• 3 weeks vacation
• Dynamic work atmosphere
• Career development programs and opportunities
• Paid annual professional membership dues

About Demant

Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The Group offers innovative technologies, solutions, and expertise to help people hear better. In every aspect, from hearing care, hearing aids and hearing implants to diagnostic equipment and services and audio solutions, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 21,000 people globally and is present with solutions in 130 countries where we create life-changing hearing health and high-end audio and video solutions. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.

Accommodation

Demant is committed to building an inclusive environment and will provide accommodations in accordance with the AODA (Accessibility for Ontarians with Disabilities Act). Please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.