Voice Specialist

If you want to: 

• Work with modern, global telephony and voice collaboration platforms in an international med‑tech company
• Drive modernization initiatives around Microsoft Teams Voice, Cisco CUCM, Genesys Cloud and other UC/voice technologies
• Collaborate with colleagues across regions in a Scandinavian work culture based on openness, trust and work‑life balance

Apply today!

We are looking for an experienced Voice Specialist to join our Global IT Infrastructure & Operations organization in Szczecin. As part of our Unified Communications and Voice Operations team, you will ensure the stability, performance, and continuous improvement of our global telephony and voice collaboration services. You will work closely with colleagues across regions and external providers to support business‑critical voice services and drive key modernization projects.

Working with us you will receive:

• Full-time work agreement in an international organization
• Learning and development opportunities adapted to your needs and supporting your growth
• Hybrid work model, combining remote work opportunities with work in an office in the Szczecin City Center
• Flexible working hours
• Benefits package including social benefits (private medical health care, insurance, sport card, etc.)
• Scandinavian culture – informal, focused on equality, independence, open dialog, and work-life balance

What tasks are waiting for you?

• Provide 2nd line support and advanced troubleshooting for global voice and telephony services.
• Monitor, maintain and optimize UC/Voice platforms (e.g. Microsoft Teams Voice, Cisco CUCM, Genesys Cloud).
• Manage SIP infrastructure, including SBCs, SIP trunks, dial plans, routing and call flows.
• Administer voicemail, call queues, auto attendants and contact center integrations.
• Cooperate with telecom carriers and service providers on provisioning, number porting, capacity and incident resolution.
• Ensure voice QoS and call quality through monitoring, analytics and continuous improvement activities.
• Perform platform upgrades, patching, migrations and other lifecycle management tasks across voice infrastructure.
• Collaborate with network teams on SIP/RTP, QoS, firewall and WAN-related issues.
• Document voice infrastructure and contribute to cloud and modernization projects (e.g. Teams Voice rollouts, carrier migrations).

Apply today if you:

• have experience administering enterprise telephony / UC platforms (e.g. Microsoft Teams Voice, Cisco CUCM, Genesys Cloud or similar);
• have strong hands-on experience with SIP infrastructure and carrier services (SBCs, SIP trunks, dial plans, routing, number porting, PRI/SIP);
• are skilled in troubleshooting SIP, RTP, SRTP and related signaling concepts;
• have worked with voice gateways and hybrid on‑prem / cloud voice environments;
• have experience with voicemail, call queues, auto attendants and contact center features;
• are familiar with voice quality monitoring, QoS tuning, packet analysis and call analytics;
• have practical experience with lifecycle tasks such as patching, upgrades, migrations, firmware and configuration management;
• understand and have worked within ITIL processes (incident, problem and change management);
• are comfortable using diagnostic tools (e.g. Wireshark, SBC monitoring suites, call analytics dashboards);
• are fluent in English (Polish is a plus) and enjoy working in a collaborative, international environment.

We are waiting to hear from you!

If you have any questions, contact the recruiter: Jakub (jkby@demant.com)

Furthermore we would like to inform you that the company has an internal reporting procedure, which is available at: demantcompliance - Make a report (codeofconduct.app) 

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