Technical Lead / Principal ServiceNow Developer

Technical Lead / Principal ServiceNow Developer – Join Our Growing Digital Transformation Team 
 

Welcome to Demant and the IT Service Mgmt. area 

When you become part of the Demant family, you also become part of our quest to make a life-changing difference for over 500 million people all over the world who suffer from hearing loss. Working with us, you will be part of a world-leading hearing healthcare group that develops, manufactures, and sells highly advanced, market-leading hearing solutions, diagnostic equipment, and personal communication.  
 

Purpose of the position 

We’re looking for a Lead ServiceNow Developer who will help take ownership & develop our ‘Connect’ (ServiceNow) platform in Demant – and help us push the boundaries of it. You’ll play a key role in designing, developing, and optimizing solutions across the platform and business, ensure they are scalable, secure & follow best practice, and are aligned with business needs. It’s a hands-on technical role with real influence. You’ll be part of our ‘ITSM’ team working with skilled colleagues across both development and operations of the platform.  
 
We’re not looking for someone to just “keep the lights on”. We want someone who wants to build, improve, challenge, and help us take ServiceNow to the next level. 
 
 
 
Working with us, You will receive 

• Full-time work agreement, with a permanent contract after 3 months 
• Hybrid working model (2 days per week in the Szczecin/Warsaw office) or remote 
• Social benefits (private medical health care, insurance, sport card, benefit cafeteria program and more) 
• Scandinavian culture and care about equity, independence, open dialog and work-life balance 
• Learning and development opportunities adapted to your needs and supporting your growth 
• Opportunity to empower highly skilled Agile teams working with cutting-edge technology for hearing aids 
   

What tasks are waiting for you? 

• Develop & Operate the ServiceNow platform (“Connect”) across Demant  
• Design best-practice solution & standards to ensure a stable, scalable & reliable platform  
• Own your solutions end‑to‑end – from idea & design to implementation & operations 
• Continuous development & improvement of the platform and modules – today we have ITSM, CMDB, ITOM, Workflow Data Fabric, and HRSD modules  
• Take lead in shaping our technical ServiceNow roadmap and best practices & governance for the platform through close sparring & guidance with leadership, stakeholders and team 
• Support the scaling of ‘IT solutions’ to Enterprise level – with focus on driving efficiency for our users on cross-company processes 
• Act as a technical lead within the ServiceNow area, guiding solution design and development standards across the platform 
• Support and mentor team members by sharing technical knowledge, best practices and architectural guidance 

It would be great if you have 

• Solid experience as ServiceNow developer understanding the platform setup & capabilities 
• Strong understanding and experience within CMDB (CSDM) or ITSM, ITOM ‘discovery & service mapping’, and data modelling is key for the perfect candidate 
• Comfortable with scripting (JavaScript/Glide) and setup integrations after best-practice (REST, SOAP, MID Server, Workflow Data Fabric). 
• The ability to take ownership, support or make decisions on your own, and drive solutions forward 
• Ability to speak up on solutions or decisions you don’t agree to and challenge status quo 
• A collaborative mindset – you enjoy working with others, not just coding in a corner 
• Experience in a Technical Lead / Principal Developer role within ServiceNow or enterprise platform environments 
• Ability to guide technical direction, influence solution design decisions and support the growth of other developers 

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