Quality Complaints Teamlead

Are you good at leading and motivating people and do you have a quality mindset? Then we offer a great opportunity as a team lead in our Quality Complaint Team.
Through dialogue and analysis, the Quality Complaint Team supports the regional quality teams by transforming their feedback into actionable insights. These insights are then shared with the regional teams and utilized by the analytical and R&D teams to drive continuous improvements.

Together with your ambitious and talented colleagues, you will be part of a dynamic environment built on trust and openness, where you will find a strong will to win. We are a growing international company, where everyone strives to ensure that customers find our products the most attractive on the market.

Working with us you will receive:
•    full-time position (permanent contract) and flexible working hours;
•    Scandinavian culture - we are informal and care about equality, independence, an open dialog, work-life balance, and social benefits (private medical care, insurance, sport card, company gym, discount card etc.);
•    possibility to work with leading manufacturers of hearing devices;
•    access to trainings that would help you develop personal skills and knowledge;
•    opportunity to develop your leadership skills with a direct impact on the team, culture, and work results;
•    truly fantastic colleagues, we are an international team based in Poland and Denmark.

What tasks are waiting for you?
•    Ensure that the team is motivated, engaged, trained, and staffed to manage current and future tasks.
•    Ensure that quality complaints are properly analysed and documented in line with guidelines.
•    Cross functional cooperation to establish technical details and support problem solving.
•    Collaborate with colleagues in the Data analyst function in improving existing -or developing new reports on team capacity and progress.
•    Facilitate a global quality forum where new and existing complaints are discussed.
•    Maintain SOP’s, instructions, and templates covering the complaint team.
•    Provide Audit support to SME on topic related to complaint investigations.

It would be great if you have:
•    experience as a team lead, you have successfully coached, motivated your team, set goals, and delegated tasks;
•    experience working in the quality department or customer service;
•    higher education (technical fields preferred);
•    professional verbal, written and presentation skills (in English and Polish language).

Further:
•    you have technical understanding and interest;
•    you are a team player ready to join an engaged and supportive team;
•    if you do not live in the Szczecin area, you are willing to relocate (most of your work will be on site).

Important: please send your CV in English.
On that position you will be working with Lars Jorgensen. 

If you have any questions, feel free to contact with recruiter Aleksandra - akla@demant.com

Ponadto informujemy, że w spółce obowiązuje procedura zgłoszeń wewnętrznych, która jest dostępna pod adresem: https://demant.codeofconduct.app/

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