Application Support Specialist

Are you interested in a career where IT meets business? Would you like to work in an international environment, where you will have a key role in ensuring our users are having the best possible support to utilize the ERP solution to the fullest?
We are looking for a new colleague who will be working as an Application Support Specialist in our Global ERP Support team in Szczecin, Poland.

This is a dynamic, hands‑on position where you will play a vital role in supporting our business support of hearing care companies across various business areas in our ERP system and POS system etc.
As this is a position with professional and personal growth opportunities and a steep learning curve, we are looking for candidates of all experience levels!

Working with us you will receive:

• Full‑time position (permanent contract) with a hybrid work model.
• Scandinavian work culture. We are informal and care about equality, independence, an open dialog, work‑life balance, and social benefits (private medical care, insurance, sport card etc.);
• Possibility for growth. You will be working in a role where you will explore many different areas within IT and business;
• Possibilities for learning and development opportunities, adapted to your needs and supporting your growth;
• Great opportunities to explore the latest technology. We are currently in the process of upgrading from Microsoft AX2012R3 to Microsoft D365 F&O;
• Work with methodologies such as ITIL and tools such as ServiceNow, Azure DevOps;
• Truly fantastic colleagues. We are an international team based in Poland, Denmark, UK, Ireland, and India + close cooperation with teams in both US and Australia;

What tasks are waiting for you?

• Daily support of AX2012R3 (and later also D365 F&O) users in our hearing care companies, including system monitoring.
• Gather and translate business requirements into user stories to ensure we are developing the right solutions.
• Manage incidents and problems by focusing on processes, people, and systems – ensuring that root causes are addressed, not just the symptoms.
• Provide user training to ensure our ERP system is utilized to its full potential and that our global template is reinforced.
• Collaborate with the team to execute software testing as part of our ERP release process.

Apply today if you:

• Have a master’s degree (IT, Business, or Financial)
• Are fluent in English – both written and oral
• Have exposure to ERP systems – ideally with AX2012 and D365 F&O
• Demonstrate a service‑minded approach with a focus on customer and user satisfaction
• Are motivated by taking a proactive approach and contributing improvement ideas
• Possess a can‑do attitude, comfortable learning on the job as you face diverse challenges
• Are a true team player, collaborating closely with colleagues
• Thrive when working with complex problems, with a mindset geared toward preventing issues, enhancing solutions and processes, and challenging the status quo

Nice to have:

• experience working with tools such as Azure DevOps and ServiceNow
• ITIL® 4 Foundation certificate
• Financial background or experience from financial related role

Due to the projects running in different countries and the international character of the team, some business trips may occur.

If you have any questions, contact with recruiter: Jakub (jkby@demant.com)

Furthermore we would like to inform you that the company has an internal reporting procedure, which is available at: demantcompliance - Make a report (codeofconduct.app)

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