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Who is Sonic Equipment?

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Sonic Equipment is part of Demant, a global organisation specialising in hearing health. Sonic has been manufacturing and distributing high quality hearing instruments and is proud that its success has been based on advanced technology, superior product quality, professionalism, and impeccable customer service.

An exciting opportunity for a dedicated Customer Service Manager is now available at our Nundah QLD office. Your role will be to focus on providing quality administrative support and exceptional customer service while maintaining professional relationships and managing our internal/external customer expectations.

You will be working 9am-5pm Monday-Friday

Role Purpose:

· To drive customer service and administrative responsibilities throughout the Diagnostics AU team (Interacoustics Australia and Sonic Equipment).

· To provide process alignment, administrative upkeep and ensure best practice to the Diagnostics Customer Service Team in Australia.

· Manage and upskill the customer service team, as well as enable the team to build strong relationships with the full Diagnostics ANZ team.

· Ensure Diagnostics ANZ adheres to ISO9001 and that the team is trained were necessary.

· Establish and maintain strong stakeholder relationships with the Sales and Service Team to help provide support and process alignment through OneDiagnostics.

· Understand the market through customer segmentation (retail chains, government, hospital, independent, occupational health and rehabilitation) with guidance from the Sales and Service team

· To facilitate relevant customer training, encouraging collaboration between the customer service team. Further, represent the values driven by global Diagnostics and ensuring it is upkept by the customer service team.

· Secure close links to Wholesale and Retail division to ensure that optimise cross selling opportunity and maximize WDH group interests

· Working closely with the National Service Manager, Sales Business Unit Manager and National Diagnostics Manager NZ to identify, harmonise and implement ‘best practice’ policies, systems and processes within Diagnostics ANZ

· Solve and prevent channel conflicts

Skills and Abilities

· Bachelor of Business or Bachelor of Commerce – desired

· Masters in Audiology - desired

· Must be or eligible to be Member of Audiological Society of Australia and have CCP or Equivalent

· Must have valid Australian drivers’ licence

· Minimum 5 years’ experience in hearing care industry, specialising in Audiological rehabilitation

· Minimum 1 year experience of people management

· Prior experience managing key accounts within a defined territory

· Demonstrated leadership and people management experience

· Well-developed interpersonal skills to gain support and collaboration in support of key goals

· Demonstrated ability to motivate and create results within sales teams and to deliver on key sales objectives

· Ability to work both strategically and operationally as part of a team

· Demonstrated ability to deliver on key sales targets & objectives

· Effective negotiation and conflict resolution capability

· Strong written and verbal communication skills

· Excellent time management and organisation capabilities to manage multiple tasks

· Strong problem solving and analytical skills

· Demonstrated ability to lead, motivate and create results within a sales team

What’s in it for you:

Permanent Full time (Monday to Friday - 9:00am to 5:00pm: 3days in the office 2days working from home)
Competitive salary + super
Supportive hearing care team
MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
Online Wellbeing center – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
Employee Assistance Program
Birthday and Christmas gifts

Recruitment process:

Our recruitment process is designed to help you get to know us - and for us to learn more about you.

Application Review – Our Talent Acquisition team carefully reviews each application against the role criteria personally.

Phone/Video Screening – Successful candidate will hear from us within one week. We will invite you for a phone screen section to learn more about you and answer any questions you may have.

Interviews – within 3business days after completion of your phone screen, successful candidate will receive invitation of interview to meet with hiring managers on site.

Update/Feedback – We provide timely updates during the recruitment process and encourage you to reach out to us for any updates or questions, successful or not.

Reference Check-We might request reference check via Referoo after the interview.

Offer & Onboarding – If successful, you’ll receive a verbal offer. Your contract will be ready within 3business days after we received your requested documents. Your hiring manager will be in touch with you 1week before your start date to prepare you for the first day at work.

We value your time and effort, and we’re committed to a respectful, fair, and engaging recruitment process.

Customer Service Manager

Nundah, QLD, AU, 4012

About Sonic Equipment

Sonic Equipment is a sales and service company. Primarily focused on sales, in Australia, Sonic is known as one of the largest, most versatile distributors of audiological equipment. A one stop shop for audiologists, hearing and health professionals

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