Who is Sonic Equipment?

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Sonic Equipment is part of Demant, a global organisation specialising in hearing health. Sonic has been manufacturing and distributing high quality hearing instruments and is proud that its success has been based on advanced technology, superior product quality, professionalism, and impeccable customer service.

An exciting opportunity for a dedicated Administration Assistant is now available at our Nundah QLD office.  Your role will be to focus on providing quality administrative support and exceptional customer service while maintaining professional relationships and managing our internal/external customer expectations.

You will be working 9am-5pm Monday-Friday

Key Accountabilities

• Super User in our CRM and Navision system
• Manage and ensure data accuracy and integrity in CRM system and Navision system
• Providing a high level of customer service, to ensure all enquiries are responded to in a professional and timely manner with accuracy
• Timely processing of customer orders
• Order and despatch supplies (hands on) as part of the Customer Service Team
• Create and match invoices
• Interact and organise freight Australia wide and internationally
• Liaise with suppliers overseas and domestically
• Maintain warehouse and inventory stock levels
• Light physical labour, packing and unpacking of medical equipment

Contract Activities

• Service and maintain hearing screening equipment at Newborn Hearing Screening Programs across Australia and New Zealand and other contracts as they arise.
• Logistics to get equipment shipped to and from Services and organise services/calibrations/repairs with accredited Service Providers
• Manage loan stock under the contracts
• Liaising by phone and email with Contract staff as required
• Maintain Excel worksheets and online portals as applicable and maintain meticulous Data integrity at all times.
• Create weekly, monthly, quarterly and yearly reports for contract programs
• Stockkeeping of all program equipment including consumables, accessories and spare parts
• Invoicing contract entities for equipment/services provided
• Use Sales Force CRM system efficiently
• Use Navision ERP system efficiently

Experience & Knowledge

• Use of Navision/Sales Force or other CRM and ERP systems (desirable)
• Previous Customer Service/Administration experience (essential)
• Warehouse / Inventory control experience (desirable)
• Proficient knowledge & skills of Office Word, PowerPoint, Excel, Adobe etc.
• Proficient knowledge of Computer software/programs

What’s in it for you:

• Permanent Full time (Monday to Friday - 9:00am to 5:00pm)
• Competitive salary + super 
• Supportive hearing care team
• MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
• Online Wellbeing center – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
• Employee Assistance Program
• Birthday and Christmas gifts