“One of the great things about working with our journey maps is the ability to visually narrate the entire customer experience, revealing insights, and guiding strategic decisions” says your new manager, Frederik Schurizek-Antonsen, Senior Director, Customer & Competitor Insights and continues, ”You can transform abstract data into actionable insights, empowering organizations to optimize touch-points, prioritize initiatives, and deliver exceptional customer experiences that drive long-term success and push for a positive change based on an Outside-In point of view.”

Does that sound like something that’s right up your alley? Then read on!

We are looking for our new Director, Insights Navigator who can weave the combined knowledge of the Customer & Competitor Insights team into journey maps that will help shape the future of our strategies.

Providing valuable Insights
One of your key responsibilities is to maintain and update the journey maps, so they reflect newest insights available. You will be an advocate for the Outside-In perspective across the Demant, incl. Hearing Care, and maintain and expand the existing knowledge in the organization about the users and the customers.

Here, you will clarify and sharpen the most critical touch-points in the journeys and make it even more clear what is seen as the most critical touch-points in the journeys and where internal stakeholders should focus.  

To spread the word, you will facilitate workshops and presentations to enable cross-functional teams to leverage journey maps effectively in their decision-making processes. In general, networking and stakeholder management is your home turf, and you know how to navigate to engage and influence stakeholders at all levels.

“Design Thinking is a key word in the way you approach this, and your Design Thinking toolkit should be comprehensive.  We put emphasis on understanding users and customers, challenging assumptions, and redefining problems in an innovative way. In the team we define the most critical moments and enables our colleagues, and the organization, to understand these moments are why they are critical through facilitation – not just presentation” says Frederik and continues “And here is the potential to ideate on solutions based on the above with our stakeholders, to generating a diverse range of ideas before narrowing down to the most promising ones for further development.”

Come and nerd with us?
Welcome to team Customer & Competitor Insights. We are a team of 10 Insights nerds, who love what we do. The level of expertise in our team is high, especially because we really value knowledge sharing. In the team we focus on different angles, for example market, customer and competitor insights, and together we provide a 360 view.  

“You will meet a great level of passion in our team. Besides having fun, you will instantly see, that the de-sire to improve the life of people with hearing loss is in everything we do. There is a special can-do attitude that is great to be a part of” says Frederik with a smile. 

We are a part of Portfolio & Program Management with around 50 colleagues, located in Smørum just out-side Copenhagen.

You know your journey maps!

Your educational background is not important to us. What is more important is your experience and who you are as a person. 

You have built, maintained, and updated journey maps in a complex context before, and made them usea-ble for decision making and prioritization of initiatives and projects. From time to time you will carry out research on your own, most likely applying a qualitative approach.

Adding to your good business understanding is your holistic and anthropologic view on how to understand and improve the customer experience. 

You should be able to take a helicopter perspective, and at the same time have an excellent understanding of detail. 

And you are curious. You love diving into mappings, design thinking and to acquire new knowledge. And to share your findings through workshops and strategy sessions.

Join our team!
Apart from working together with very enthusiastic colleagues you will experience that we have great focus on your competence development, the department’s professional skills and in work-life balance.

Please send your CV and motivation letter by 6th of May latest. We will conduct interviews as we get the applications. If you would like to know more about the position, you are welcome to contact Senior Direc-tor, Customer & Competitor Insights, Frederik Schurizek-Antonsen on +45 26775900 or at frsh@demant.com  

We are looking forward to hearing from you.