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Central Diary Coordinator

Patient Admin Coordinator

Nottingham City Centre


Private Healthcare provider – Hidden Hearing


Full time – Mon-Fri 09:00-17:30 (40hrs/wk) – no evenings or weekends)

Basic salary £22,930 + performance related monthly bonus scheme (OTE £24,000)

We want to hear from people who are passionate about delivering a Premium Customer Service experience for our patients.

What will I be doing?

You will be based in our Nottingham Hub. Where we are in the exciting phase of developing a new centralised team to manage both patient and Hearing Aid Dispenser communications and diary activity.

The primary purpose of the role is to manage multiple Hearing Aid Dispenser diaries as well as other administrative duties to meet the needs of our patients and to optimise Hearing Aid Dispenser resource. You will occasionally be dealing with inbound calls from patients as well as making outbound calls to confirm attendance with patients to ensure daily appointments runs smoothly. 

Do you have?

  • A ‘can do' attitude
  • The drive and desire to provide excellent customer service
  • Experience within an administrator role or similar
  • Excellent verbal and written communication skills
  • Previous experience of providing customer care
  • The ability to multi-task
  • A good working knowledge of IT (Basic Microsoft Office packages)
  • Good organisational and admin skills
  • The ability to make a positive contribution to a lively and dynamic team environment


Then this role could be for you

  • Private Health Insurance (after 1 years’ service)
  • Opportunities to build a long term career in Audiology
  • Newly refurbished, modern working environment
  • Friends and family discounts


About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.


Who we are

Hidden Hearing belongs to Audika Group which is the Hearing Care division of Demant and one of the world’s leading hearing care retailers.

With more than 5.000 hearing care experts in over 3.500 clinics worldwide, we combine our global reach with a local approach and strong local brands. Our team includes audiologist, managers, front-desk staff, and many other global and local functions. We are diverse in our talents, cultures, and perspectives, but united in our vision -To help more people hear better with the best personalized care.

So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.

Apply now »