Field Service Specialist - Southwestern Ontario

About Diatec

Diatec Canada represents the most trusted manufacturers of audiological equipment, whether it be for a hearing clinic, hospital, ENT office, or balance centre, we will have the solution for you. Our dedicated team of Field Service Specialists are here to respond to any inquiries, troubleshooting, and technical support questions you may have. They are fully capable of servicing instruments from all manufacturers and are equipped with the latest equipment to handle all of your calibration needs. We also carry a complete line of accessories and consumables with quick delivery times and consistent customer satisfaction backed by our dedicated team and high quality products. Diatec Canada is committed to providing you with the highest level of service locally to meet the demands of the Audiological field. If you have any questions our team is always here to help.

Purpose of the Position: 

The successful candidate will be responsible for providing technical end user support, instrument calibration maintenance, repair and overall maintenance on several different manufacturers’ equipment.

How you will Make an Impact:

• Support your assigned region/locations to maintain customer contacts with Hearing Clinics, Education Centres and Hospitals.
• Installation/set-up of product equipment for customers.
• Complete on-site repairs (when possible), service of diagnostic equipment, manage service. schedules/contracts, overall equipment troubleshooting and support for customers.
• Provide customer information for potential new equipment.
• Responsible for keeping customers satisfied by maintaining the adequate technical operation of all our diagnostic devices.
• Provide on-site software support for our Demant diagnostic products including updating software.
• Perform equipment calibration and maintain required documentation in our systems.
• Update technical knowledge through provided online education modules from equipment manufacturers.
• Other duties as assigned by Manager.

Problem Solving/Judgement and Decision Making: 

Work on a variety of problems of moderate scope and complexity where analysis of data and/or situations requires evaluation of various factors. Exercise judgment within established practices to determine appropriate action. Decisions are made within established standard practices and policies. Provide information, assistance, and recommendations which are used in the management decision-making process and in support of sales and customer satisfaction.

Required Education and Related Experience:

• A post-secondary degree in a service product field is required (Computer Repair, electronics, technology, medical diagnostic equipment, mechanical repair, or equivalent)
• Able to travel domestically (60% day travel, 20% overnight travel)
• 2+ years experience working in a technical service environment.
• 2+ years  experience working with the selling of products/repairs, warranties, annual services.
• Experience in installing, calibrating, repairing and maintaining electronic equipment.
• Ability to inspect and test electronic equipment and assemblies.
• Outstanding attention to detail and strong organizational skills
• Ambition to learn will help you stay current with technical changes on products and internal processes.
• Technically minded and have a high degree of adaptability and flexibility. 
• Proficient with Microsoft Office products (word, excel, PowerPoint) 
• Project a positive and confident attitude focused on meeting and exceeding customer expectations. 
• Excellent verbal and written communication

Why work with us:

• Competitive salary with annual reviews
• Excellent medical benefits; including dental, vision and health, Employee Assistance Program
• Fitness/Exercise spending account
• Group RRSP contributions
• 3 weeks vacation to start
• Dynamic work atmosphere
• Career development programs and opportunities 

Accommodations:

Diatec is committed to a diverse and inclusive workplace. Diatec is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process. 
 
While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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