Complaints Data Analyst

Would you like to work in an international environment where you will play an integral role in supporting the medical sector? 

Are you great with data and confident in measurement, evaluation, and quantitative analysis? 
If so, you might be the Complaint Data Analyst we’re looking for! 

When you join us, you’ll apply your skills across a wide range of projects and initiatives. Every day will bring new analytical challenges, meaningful tasks, and opportunities to grow.

You’ll work in an environment full of variety, learning, and impact. 

Working with us you will receive: 

• a full-time position (permanent contract) in a hybrid model;
• Scandinavian culture – informal atmosphere, equality, independence, open dialogue, work–life balance, and attractive benefits (private medical care, insurance, sports card, discount card, etc.);
• the opportunity to work with leading manufacturers of hearing devices;
• exposure to the latest hearing technologies;
• access to top analytical tools;
• opportunities for business travel to our headquarters in Denmark or to subsidiaries;
• trainings that support your personal development and product knowledge;
• fantastic colleagues – we are an international team based in Poland and Denmark. 

What tasks are waiting for you? 

• Analyze and present quality data to support decision-making.
• Proactively identify and escalate emerging issues, trends, and data quality concerns. 
• Deliver regular reporting to the Quality Management team.
• Maintain and develop dashboards aligned with KPIs and metrics.
• Support stakeholders with ad hoc reports and data interpretation.
• Contribute to cross-functional and cross-regional projects and improvement initiatives.
• Handle service code update requests.
• Analyze data to ensure correct use of symptom codes and maintain an updated code set.
• Participate in SOP updates and support audits.  

It would be great if you have: 

• a bachelor's degree in Data Science, Statistics, Quality Management, or a related field;
• 2–4 years of experience in data analysis or quality management, including: 
    – proficiency with Power BI, Tableau, or similar tools 
    – ability to work with large datasets and deliver actionable insights 
    – experience using AI-driven analytical tools when appropriate;
• general technical understanding in electronics, acoustics, and software;
• knowledge of audit processes and compliance requirements;
• familiarity with regulatory requirements related to hearing aids;
• fluency in English. 

As a person you are: 

• collaborative and team-oriented;
• a proactive communicator;
• self-driven and responsible;
• detail-oriented. 

Please submit your application in English. 

In this role, you will be working closely with Lars Jorgensen. 

If you have any questions, please contact recruiter Katarzyna (kmas@demant.com). 

Furthermore we would like to inform you that the company has an internal reporting procedure, which is available at: https://demant.codeofconduct.app/ 

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