Assistant Administratif et Commercial / Coordinateur(trice) de Centre - Orvault et Treillières (44)

Position

Our centres located in Orvault (44) et Treillières (44) are currently looking for an Administrative and Commercial Assistant / Centre Coordinator (M/F) to join us on a permanent contract (CDI) as soon as possible !

Reporting to the Area Manager and working alongside a Hearing Care Professional, you will contribute to the daily operations of the centre and be responsible for:

• Welcoming customers and ensuring an excellent customer experience;
• Developing the centre's customer base through follow-up calls and customer database management;
• Advising and supporting customers in identifying their needs while maintaining high-quality relationships;
• Managing and optimizing the centre's schedule;
• Selling accessories, maintenance products, and services;
• Providing after-sales service for hearing aids (battery replacement, cleaning, and maintenance);
• Managing the administrative aspects of the centre's operations, including invoices, quotations, reimbursements, and related documentation.

Profile

• You have excellent interpersonal skills and previous experience in customer service and/or patient relations.
• You are empathetic, attentive, and able to guide customers towards solutions that meet their needs.
• You are organised, dynamic, and enjoy working as part of a team.
• Comfortable with digital tools, you will be required to work with several software applications on a daily basis.

Above all, we are looking for talented individuals who share our values and are committed to providing the best possible experience for our patients-customers: working as a team, building lasting trust, and striving for performance with a positive and committed mindset.

Employment Conditions

• Employment type: Full-time, Permanent contract (CDI) ;
• Working hours: 35 hours per week, Monday to Friday.

Benefits of Joining Us

• A tailored onboarding programme during which you will be trained on our processes and the specificities of hearing healthcare;
• Competitive compensation including a fixed salary and variable pay;
• A profit-sharing bonus based on company results;
• Company health insurance fully covered by the employer;
• Access to a Social and Economic Committee (CSE) offering discounts with partner companies;
• Career development opportunities and clear progression pathways.

Recruitment Process

• Review of your CV;
• First remote interview with the Recruitment Team;
• Second interview at one of our Audika centres with an Area Manager.

Audika is committed to diversity and inclusion and considers all applications equally, including those from candidates with disabilities.

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